Center QA & Workforce Analyst
Listed on 2026-10-20
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Quality Assurance - QA/QC
Data Analyst, IT QA Tester / Automation -
IT/Tech
Data Analyst, IT QA Tester / Automation
Goodwill San Antonio is seeking a Contract Center Quality Assurance & Workforce Analyst to support QA reviews, scorecards, and routine reporting. The role assists in compiling workforce data, monitoring service indicators, and escalating risks to management.
You will help with calibration sessions, maintain QA records, and support dashboards and staffing data. A two-year minimum in a contact center is expected, with bilingual English/Spanish being a plus.
Step into the Contract Center QA & Workforce Analyst role at Goodwill-SAN-Antonio in San Antonio, TX, United States and grow with us.
The advertised compensation is 42.000 - 64.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Contract Center QA & Workforce Analyst role in the description above.
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