Area Supervisor

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Overview

Ross is a leading off‑price retail chain with over 2,200 stores nationwide and a strong track record of success and growth. We focus on providing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when we grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, making us stronger and a positive force in our community.

General Purpose

As an Area Supervisor, you are a member of Store Leadership responsible for a specific area of the store and for overall store operations when serving as Manager on Duty. Key duties include opening and closing the store, supervising associates, ensuring a friendly, easy‑to‑shop environment, maintaining merchandise presentation, and ensuring cleanliness and safety.

Essential Functions Maintaining Safe & Secure Environments

• Practice safe behaviors and make safety the number one priority.
• Maintain a high level of awareness on the sales floor, promptly correcting or reporting unsafe conditions.
• Secure the building including entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety through accident prevention, reporting, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after‑hours alarms when requested.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times, recognizing associates via company programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance per the dress code and ensure associates do the same.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns meet company standards through teaching, assigning tasks, and follow‑up.
• Assist with receiving merchandise trucks when needed, process all merchandise with urgency, and handle non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms; deliver and place merchandise on the floor promptly.
• Secure back‑stock, support department merchandising, reduce loss from damage, comply with presentation guidelines, and execute floor moves and promotional sign‑ing.
• Re‑wrap items as required.

Loss Prevention

• Understand and comply with the Loss Prevention Awareness Program, maintaining a strong customer service presence.
• Demonstrate integrity and honesty, safeguarding confidential, cash, and merchandise information.
• Maintain the Public View Monitor system and conduct “Code 50” package inspections.
• Execute company best practices to maximize productivity while minimizing steps and touches.

Front End Supervision and Operations

• Ensure associates execute company standards at the front end, maintaining pace, energy, and presence.
• Train and coach associates on cash registers, shortage control, and other front‑end procedures.
• Control associate break schedules for backups, lunch, and breaks.
• Maintain equipment, supplies, and recovery for the front end.
• Ensure go‑backs are expedited, scanned, security‑tagged, and ticketed.
• Teach the “Scan & Bag” practice.
• Ensure shelf‑levelability of merchandise and support specialty racks.

Fitting Rooms

• Maintain cleanliness and proper maintenance of fitting rooms.
• Audit and account for fitting‑room garment tags.
• Comply with go‑back procedures throughout the day.

Administrative Duties as Assigned by Store Manager

• Conduct cash pulls and bank deposits per policy.
• Supervise front‑end operations when needed, adhering to refund and…