Store Support, Customer Service Rep

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services as needed
• Interact with customers or vendors as required
• Direct customers to store departments or merchandise; answer questions on product order status
• Assist with cash management or program compliance
• Collaborate with other Associates, vendors, and carriers; work with little/some supervision
• Be detail-oriented and demonstrate time management skills; maintain store-specific business focus

• Strong customer service orientation
• Ability to work cooperatively with a team and with minimal supervision
• Detail-oriented with proven time management skills
• Demonstrates integrity and reliability
• Ability to handle multiple tasks, prioritize, and respond to operational concerns

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Industry: Consumer Services
• Location:
  
  San Antonio, TX