Asset Protection Associate - Ingram Park Mall

Overview

Asset Protection Associate - Ingram Park Mall

Join to apply for the Asset Protection Associate - Ingram Park Mall role at JCPenney.

• Supports Shrinkage and Safety Awareness programs:
  Aids Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance:
  Observes customer and contractor activities (CCTV/floor) to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; takes direction from AP management to monitor team member activity as needed; reports infractions of company policy to AP and/or store management.
• Detaining and interviewing suspects:
  Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed.
• Maintaining records:
  Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
• Participating in court hearings:
  Attends hearings, updates appropriate files and maintains relationships with local law enforcement.
• Supports Safety programs:
  Identifies potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
• Supports Internal investigations:
  Takes direction from AP management to collect evidence regarding internal investigations; acts as an interview witness as needed.
• Performs responsibilities in accordance with company policies and procedures to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

• AP knowledge - Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced Temperament - Maintains composure and handles high stress situations calmly and effectively; exercises discretion in difficult situations.
• Results - Solves problems and makes decisions that drive sales, profit or customer service; executes work efficiently and effectively; inspires strong performance in oneself and others.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for actions and outcomes.
• Intensity - Proactively seeks ways to improve the customer experience; demonstrates confidence and urgency to do what’s right.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For details on paid vacation days and other benefits, please visit the benefits site.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and Linked In.

USD $14.50/Hr - USD $18.13/Hr.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Retail

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