Sales Executive III – San Antonio, TX; Hybrid

Job Description

• Requires working knowledge and experience in own job discipline and broadens capabilities
• Continues to build knowledge of the company, processes and customers
• Performs a range of assignments related to job discipline
• Uses prescribed guidelines or processes in analyzing situations

• Receives a moderate level of guidance and direction
• Excellence:
  Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven:
  Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise:
  Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility:
  Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion:
  Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

• Other Incidental tasks related to the job, as necessary.
• Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.
• Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.
• Owns forecasting and account planning on a monthly/quarterly/annual basis.
• Leads a defined sales process for all Rackspace solutions.
• Cultivates new business opportunities for new and/or existing accounts.
• Meets with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.
• Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals