Head of Account Management

At Remote Latinos, we are seeking a Head of Account Management to join our selection process for a U.S.

-based boutique digital marketing and growth agency. This is a senior, hands-on leadership role: you'll own client relationships and strategic outcomes for a portfolio of accounts, working with internal specialists, Operations and AI Engineering. You operate as a strategic marketing consultant and trusted advisor, not a campaign executor.

Schedule:

Full-time, with substantial overlap with U.S. Eastern Time (EST) business hours

• Relationship Ownership:
  Be the primary point of contact and strategic partner for assigned clients and their executive stakeholders.
• Onboarding & Planning:
  Lead kickoffs, build client dossiers and create integrated 90-day account plans.
• Strategic Reviews:
  Run weekly check-ins, monthly performance reviews and quarterly business reviews, with clear recaps and updates.
• Retention & Growth:
  Monitor client sentiment and churn risk, lead renewals and spot expansion, referral and case-study opportunities.
• Marketing Strategy:
  Turn business goals into multi-channel strategies across Paid Search, Paid Social, SEO, AEO/GEO, Email, CRM and Analytics.
• Performance Insight:
  Interpret CPA, CPL, CAC, ROAS and pipeline data, challenge specialists and recommend corrective action.
• Commercial Management:
  Track scope, budget and profitability, and flag scope creep early.

• Experience:
  
  6+ years in digital marketing agency account management, strategic client services or senior client-facing roles.
• Senior Relationships: 3+ years directly owning sophisticated client relationships with founders, CEOs, CMOs or other executives.
• Marketing Expertise:
  Strong strategic knowledge of Google Ads, Paid Social and SEO, plus Email, CRM, Marketing Automation and CRO.
• Data:
  Able to evaluate performance metrics and connect marketing to revenue outcomes.
• Commercial
  
  Skills:
  
  Scopes of work, pricing, renewals and account profitability.
• Communication:
  Excellent English for business writing, executive presentations and negotiation.
• Tools:
  Hub Spot or Salesforce, Asana/Monday/Click Up, GA4 and Looker Studio, and AI assistants (ChatGPT or Claude).
• B2B lead gen, SaaS, professional services or healthcare marketing
• Hub Spot, Semrush, Google Ads, Meta Ads, Linked In Ads
• Mentoring Account Managers or setting client-service standards