Account Manager

Somewhere in your career, you managed a client relationship that actually mattered to you. Not just the contract — the outcome. You stayed ahead of problems before they surfaced. You had the hard conversation when it needed to happen. You built something that felt less like a vendor relationship and more like a partnership. You didn't just protect the business; you found new ways to deliver value and grow the account revenue.

That's the kind of Account Manager we're looking for.

Every school district in America runs on service — parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what's working.

Onflo built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management — purpose-built for K-12 public education. When a district runs on Onflo, their staff spends less time firefighting and more time serving students.

That's the product you'll be renewing, growing, and fighting for. It's a good one. And the people who buy it — district leaders, IT directors, operations teams — are trying to do something that matters.

You’ll own a book of business. Not support it — own it. Gross retention, net revenue retention, and the relationships underneath both. You’ll know which accounts are thriving, which are quietly at risk, and which have room to grow — before anyone asks. When something goes wrong, you’re already on it. When expansion develops, you bring it forward.

• Gross retention ≥90% and NRR ≥100–110% across your portfolio
• Proactive health monitoring and churn mitigation
• Full renewal lifecycle from outreach through close
• Identify, qualify, and close cross-sell and upsell opportunities
• Executive sponsor relationships across your accounts

We’ll be direct with you, because we think you’ll appreciate it.

Onflo is a small, entrepreneurial team. We don’t have a perfect playbook for everything. Priorities shift. Conversations can be intense. Communication isn’t always tidy. We know that — and we’re actively working on it. What we do have is a product that genuinely helps schools, clients who trust us, and a team that cares about doing the work well.

The people who do their best work here own their outcomes completely — no waiting, no excuses, no "that’s not my job." They stay calm when priorities shift, solve problems before being asked, and hold themselves to a higher standard than anyone else would set for them. They’re direct without being harsh, coachable without being passive, and motivated by impact more than recognition.

They go the extra mile for a client not because it’s in their job description, but because letting someone down isn’t something they’re comfortable with. And underneath all of it, they genuinely care — about the work, about the people they serve, and about the teammates next to them.

If you’ve spent your career waiting for clear direction before you move — this probably isn’t your role. If you’ve spent it figuring things out and moving anyway — keep reading.

• 5+ years in account management, client success, or sales
• Demonstrated ownership of retention and expansion revenue — not support, ownership
• Proven track record of maintaining NRR of over 100% across a portfolio
• Comfortable in a commercial conversation — you can build a value case, handle objections, negotiate pricing and guide a client to a decision
• Technically curious — you learn new software by getting in and clicking around, and you can hold your own in a conversation with an IT professional
• Active Salesforce user and AI tool…