Account Manager

Accelevents is an all-in-one event management platform for in-person, virtual, and hybrid events: ticketing and registration, event apps, check-in and badge printing, exhibitor lead capture, streaming, and networking. Associations, corporates, PCOs, agencies, nonprofits, and universities use it to run conferences, trade shows, and event programs.

Our post-sale organization has three teams:
Customer Success owns the account day-to-day, Support handles product questions, and Account Management owns renewal and growth. This role sits in Account Management.

Accelevents is an all-in-one event management platform for in-person, virtual, and hybrid events: ticketing and registration, event apps, check-in and badge printing, exhibitor lead capture, streaming, and networking. Associations, corporates, PCOs, agencies, nonprofits, and universities use it to run conferences, trade shows, and event programs.

Our post-sale organization has three teams:
Customer Success owns the account day-to-day, Support handles product questions, and Account Management owns renewal and growth. This role sits in Account Management.

You own renewal and expansion for a portfolio of existing customers, including some of our most strategic accounts.

This is a commercial role, not a support or relationship-only role. Your job is to renew cleanly, find where customers can get more from Accelevents, and close that growth.

You'll partner with a Customer Success Manager on every account. The CSM owns adoption, health, and the day-to-day relationship, and hands you qualified expansion leads (CSQLs). You own the commercial conversation: the renewal, the growth plan, the proposal, and the close. The CSM stays on the account throughout.

Run renewals on a consistent cadence. Work each renewal well ahead of the contract end date, from account review with the CSM through proposal, negotiation, and signature. Apply our pricing and uplift policies and negotiate with discipline.

Build and work growth plans. For your key accounts, you'll own a growth plan that sizes the opportunity and puts a value on three gaps:

• Event gap — events the customer runs that aren't on Accelevents
• Module gap — badge printing and check-in, exhibitor lead capture, streaming, networking, CEU tracking, integrations
• Structural gap — single-event to annual, annual to multi-year, one department to an enterprise agreement

Each plan names a primary motion, the proof the customer needs, the champion strategy, and dated next steps.

Run the expansion playbook. You'll work a set of defined motions, including share-of-wallet expansion, module attach, multi-year agreements, cross-department expansion, and the agency channel.

Work CSQLs fast. Qualify every CSM-sourced lead promptly, follow up with the customer, and keep the CSM updated through to the outcome.

Build the agency channel. Event agencies often buy for one client's event and leave when it ends. You'll map each agency's client roster, reframe the relationship with the owner or practice lead, put our reseller and white-label terms in front of them, and run quarterly pipeline reviews.

Staff the save desk. Lead commercial saves on at-risk accounts using a defined set of retention offers, and capture why customers leave.

Keep the forecast honest. Report renewals and expansion pipeline accurately in the weekly forecast, and keep every open deal current in Hub Spot.

• Week 1: Product, pricing and packaging, the uplift policy, contract structures, Hub Spot and Chargebee. Exit: you can price and quote a standard renewal with uplift on your own.
• Week 2: The expansion playbook and CSQL bar; shadow live calls. Exit: you can name the right motion for a given account.
• Week 3: A starter…