Account Manager

As an Account Manager,you’llown a portfolio of existing SaaS clients, driving retention, expansion, and long-term growth.

Acting as a trusted business advisor,you’llbuild relationships with key stakeholders, develop strategic account plans, andidentifyopportunities to deepen customer engagement with Agility’s solutions.

You’llbe joining a company with more than 20 years of industry expertise, helping communications, PR, and marketing teams solvereal business challenges through media intelligence, monitoring, and AI-powered insights.

This is a relationship-driven, commercially focused role where success comes from understanding your clients’ business objectives, leading strategic conversations, and delivering outcomes that support both customer success and business growth.

You’llinherit an established portfolio of customers andbe responsible for renewals, account growth, and relationship management rather than net-new business acquisition.

Reporting to the Director of Account Management,you’llserve as the strategic and commercial owner of your accounts. Working closely with Customer Success, Product, and Marketing,you’llhelp clients maximize the value of their investment in Agility whileidentifyingopportunities to expand their partnership with us.

This role is ideal for someone who enjoys building long-term relationships, navigating complex stakeholder environments, and driving measurable business results through consultative account management.

As a key member of our Account Management team,you’llmanage a portfolio of established mid-market clients, helping them maximize the value of their investment in Agility while supporting retention and growth objectives.

• Serve as the primary strategic and commercial relationship owner for a portfolio of mid-market accounts,driving retention, renewal, and expansion outcomes.
• Develop and execute strategic account plans that align client businessobjectiveswith Agility’ssolutionsand long-term product strategy.
• Lead renewal discussions and contract negotiations, ensuring successful outcomes for both clients and Agility.
• Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
• Deliver quarterly business reviews thatthatdemonstratevalue, business impact, platform utilization, and return on investment.
• Build andmaintaina healthy pipeline of renewal and expansion opportunities across your assigned portfolio.

• Build trusted, consultative relationships with key client stakeholders including senior leaders and executive decision-makers.
• Develop a deep understanding of client priorities, business goals, challenges, and success measures.
• Lead strategic business conversations that align Agility’s solutions with evolving customer needs and organizational objectives.
• Partner closely with Customer Success, wholeadonboarding, adoption, and day-to-day product engagement, whilemaintainingownership of account strategy, commercial planning, and executive relationships.
• Act as a trusted advisor by providing insights, recommendations, and best practices that help clients achieve their objectives.

• Maintainaccuraterenewal and expansion forecasts through Salesforce, providing visibility into account performance, opportunities, and potential risks.
• Track portfolio performance against revenue and retention targets.
• Develop mitigation plans for at-risk accounts and execute strategies to improve customer retention.
• Provide leadership with insights that inform retention strategy, revenue planning, and business decisions.

• Collaborate with Customer Success to ensure customers realize value from their investment and remain engaged throughout their…