Account Manager, Customer Success

We are looking for a Customer Success Manager who wants to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!

The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customers' experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and selling additional marketing and add-on website services.

This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value of those services to the dealer as we seek to drive more website traffic, qualified leads, and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.

• Understand all facets of Room 58's suite of website and marketing products and services.
• Perform monthly reporting calls with clients.
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
• Promote and sell additional marketing and add-on website services, provide product training, and consult on best practices.
• Assess and monitor website and marketing services to ensure overall quality standards and success, and provide proactive solutions to increase website traffic and leads.
• Work with the Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth "go live" and introduction to their website.
• Handle incoming customer comments, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Identify retention risks and work proactively to eliminate them.
• Update job knowledge by participating in educational opportunities.

• 2+ years of customer service experience.
• 1+ year of digital marketing experience preferred.
• Experience working with a CRM preferred.
• Excellent time-management and organizational skills.
• Strong communication and interpersonal skills.
• An adaptable, energetic, team-player attitude.
• Ability to type 45 wpm.
• Ability to multitask efficiently.
• Proficiency in Microsoft Word, Excel, and Outlook, with a working knowledge of Google Apps.
• Strong technical aptitude and the ability to learn quickly.

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Lead Venture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Room 58, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monr