Customer Success Associate

Help customers get lasting value from a business software service by guiding adoption, strengthening account relationships, and supporting renewal and growth. The work combines consultative account management, customer education, product feedback, and commercial conversations across a portfolio of customers.

• Build trusted customer relationships and align support with each customer’s goals and business strategy.
• Guide onboarding, training, product adoption, and use of effective practices to improve customer outcomes.
• Assess customer needs, usage, organizational structure, and readiness for broader rollout.
• Increase engagement and satisfaction, monitor account health, and contribute to renewal and retention efforts.
• Represent customer requests to product, quality, and data teams, helping move relevant work forward.
• Identify appropriate opportunities to expand accounts through additional products or services and develop customer advocacy.

• At least one year of experience managing accounts or owning a customer portfolio.
• Strong written, spoken, and presentation skills.
• Negotiation and sales skills, including comfort with challenging renewal or expansion discussions.
• A proactive, consultative approach to account management.

• One to two years of experience in software as a service, account management, or strategy consulting.
• Experience working across product or other cross-functional teams.
• Additional language skills.

• Base pay of $60,000–$63,000 plus performance-based variable earnings.
• Private medical, dental, and vision coverage, along with internal development opportunities.
• Opportunities to attend international trade shows and market weeks and collaborate with colleagues across regions.