Security II Lead

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At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values
-Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The Security Lead II plays a vital role in maintaining a safe, secure, and professional environment at the Frost Bank Center and all surrounding SS&E properties. This individual ensures compliance with all established security policies and procedures while providing direct supervision, training, and leadership to a team of security officers. They are responsible for controlling access to restricted areas, responding to alarms and emergency situations, and maintaining vigilance in identifying and mitigating potential safety or security risks.

This role also supports event readiness, facilitates credential management, and ensures that all operations are conducted in alignment with SS&E's commitment to safety, integrity, professionalism, and exceptional guest experience. This position serves as the primary on-site security contact during assigned shifts and exercises independent judgment to make timely operational and emergency decisions in the absence of senior leadership. May represent the department in cross-functional safety or operations meetings.

This position plays a critical role in enforcing security standards and protecting SS&E's people, property, and brand reputation. All responsibilities must be performed in compliance with SS&E's policies, local and federal regulations, and best practices in venue security management.

What You'll Do:

This position supervises one or more full-time and part-time positions and is responsible for coaching, training, development, completing performance evaluations, delegation of duties, and scheduling.

• Access Control - Monitor and control access to restricted and secured areas (e.g., event level, loading dock, locker rooms). Operate and oversee alarm systems, surveillance cameras, and other security technologies to maintain situational awareness.
• Patrols & Emergency Response - Conduct regular interior and exterior patrols of SS&E properties. Respond promptly and effectively to alarms, incidents, and emergencies following Frost Bank Center security protocols.
• Operational Readiness - Support the Security Manager in ensuring the facility's readiness for events and daily operations. Coordinate with internal departments and external agencies to implement emergency and life-safety procedures.
• Risk Management & Compliance - Ensure adherence to all SS&E, NBA, and local public safety standards. Identify and report safety or security hazards, assist in risk assessments, and recommend corrective actions.
• Documentation & Reporting - Prepare accurate and detailed reports, including incident, accident, and daily activity logs. Maintain chain of custody for evidence and ensure reports comply with confidentiality and regulatory standards.
• Communication & Service - Communicate professionally and effectively with guests, employees, vendors, and public safety officials. Provide accurate information and customer-focused assistance in a courteous manner.
• Event Coordination - Collaborate with Event Operations, Guest Services, and other departments to plan and execute security measures for all events, ensuring a safe and positive experience for attendees and staff.
• Team Oversight - Provide ongoing leadership, mentoring, and direction to security officers. Evaluate staff performance, provide ongoing feedback, and identify professional development opportunities. Ensure consistent performance and accountability among team members. Ensure tasks are completed efficiently, safely, and in accordance with SS&E policies and procedures.
• Credential Management - Oversee the credentialing process for SS&E employees, contractors, vendors, and guests, ensuring all requests comply with access control policies.
• Lost & Found Management - Maintain accurate logs and secure storage for lost and found items. Coordinate with guests and internal departments to ensure the appropriate return of recovered property.
• Technology & Systems Oversight - Utilize and troubleshoot security-related technologies, including access control, CCTV, alarm, and visitor management systems. Report…