Manager, Security Specialist

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As a dedicated Security Specialist Manager you will be responsible for the overall monitoring the safety and security of employees, contractors, visitors and facilities worldwide. Oversees and makes recommendations on the access control, video management, computer aided dispatch, alarm monitoring, report management, intelligence sources, radio dispatch consoles, and other in-house tools. The Security Operations Center detects, analyzes, and dispatches security officers, monitors incidents, and provides support.

Additionally, we notify appropriate strategic partners, and/or external responding agencies regarding any adverse conditions impacting the association or its employees, contractors, and visitors. These incidents may range from simple theft to active assailant. May lead multiple shift operations. Communicates and collaborates with all levels of USAA management and internal partners to assess business or personnel issues related to security, safety, and risk.

Provides training, coaching, feedback, and performance management for Security operations teams.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based in he following location:
San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

Oversees the association wide security activities from the 24x7x365 Security Operations Center.

Conducts ongoing review of multiple systems and sources to detect potential risks.

Inspects alarms and creates reports dispatches Security Officers or alerts Fire and/or law Enforcement agencies.

Provides supervision for major incidents.

Gathers information, analyzes data trends, identifies root cause(s), and proactively provides information to leadership and appropriate stakeholders.

Leverages internal and external partnerships to proactively solve business problems and ensure appropriate elements are communicated in a clear and timely manner.

Oversees personnel to ensure procedural requirements are met.

Responsible for the leadership, performance management, and development of security team.

Manage formal supervisory duties, including recommendations for personnel actions, performance evaluations, timekeeping, and Personal Time Off (PTO) requests.

Guides team members in the development and delivery of their work product.

Build and manage a team through development, retention, coaching, performance management, and other managerial activities for the assigned functional area.

Other duties as assigned.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Experiences that will support your success:

Bachelor's degree; OR 4 years of relevant education and/or experience6 or more years of operational experience in a Security Operations Center, Public Safety Answering Point, or Law Enforcement Dispatch Center environment.
2 years of direct team lead, supervisory or management experience required.

Advanced proficiency in operating and managing CCTV systems,…