ISP Telecommunications Customer Premise Technician - Level IV - San Antonio, Texas

Telecom Customer Premise Technician - Level IV

Join Pearce, the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure, as a Telecom Customer Premise Technician - Level IV. In this role you will perform detailed installation, integration, and testing of Customer Premise fiber systems and routers with minimum supervision.

• Master installation skills and testing per Telco Standards, performing all Level IV duties with high competence and accuracy.
• Execute comprehensive equipment installation across a wide variety of fiber system setups, including system testing and integration.
• Work with transport equipment such as Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, and Juniper.
• Adhere to fiber installation standards and procedures.
• Read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Ensure accuracy of all required documentation.
• Interface with customers, vendors, and colleagues to test and turn up equipment; possess turn‑up and integration testing skills.
• Understand company policies, safety procedures, paperwork, and administrative requirements; review subordinate time and expense documentation.
• Comply with system update requirements for all installation documents.
• Resolve project‑related issues using defined processes.
• Generate MOPs, high‑risk activity reports, work schedules, test records, and project completion reports.
• Perform in‑process and final quality audits to meet or exceed industry and customer standards; collaborate with Installation, Engineering, and Project Management teams.

• Physically place, remove, or modify working and non‑working equipment.
• Install cable trays and/or racks from drawings and engineering documents.
• Install telecommunications equipment cabinets and frames, servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, and firewalls as required.
• Identify, label, measure, terminate, and route cables that supply AC and/or DC power or transmit data in various technical spaces.
• Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing systems.
• Perform test and turn‑up as well as other integration activities.
• Resolve equipment and technical issues as they arise.
• Validate quality of in‑process and completed work.
• Perform other duties as requested.

• Minimum 5+ years of installation experience or equivalent combination of experience and training; prior leadership experience required. Verizon installation experience is a plus.
• High school diploma with two years of technical school or equivalent training related to telecommunications field installations.
• Ability to follow written, oral, or diagram instructions and handle variable problems in standardized situations.
• Proficient laptop computer skills and experience with applications.
• Full understanding of company/customer policies, procedures, and safety requirements.
• Excellent verbal and written communication skills.
• MS Office (Outlook, Word, Excel, Teams) proficiency.
• Valid driver’s license; able to pass pre‑employment background checks and be insurable.

• Travel required within your home region using a company vehicle; overnight stays, if required.
• Work a variety of shifts.
• Must be able to vertically lift 50 lbs.; stand, walk, climb ladders, and crawl in tight spaces.

Base Pay Range: $62,000 USD - $72,000 USD

Pearce offers a family‑friendly, innovative culture with competitive compensation, comprehensive health benefits (medical, dental, vision), a 401(k) with employer match, paid time off, tuition reimbursement, and professional development training. Employees may also receive performance and referral bonuses, production incentives, tool/equipment and fuel stipends, a company vehicle, and per diem compensation. A company vehicle, phone, laptop, or tablet and all necessary tools and safety equipment will be provided for the role.

We are an equal‑opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make meaningful impacts.

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