Service Technician

Ready to take your career to the next level? At Patterson Companies, we're looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service.

In this role, you'll work hands-on with cutting-edge dental technology-installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You'll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We are hiring Service Technicians in the following markets:
Kansas, Alabama, Texas, Mississippi, Arkansas, Louisiana, and New Mexico

What We're Looking For:

* High school diploma or equivalent

* Mechanical aptitude required

* Possesses strong work ethic and takes ownership of both company and customers goals/objectives

* Focused on understanding, meeting, and exceeding customer expectations

* Ability to thrive in a fast-paced environment

* Requires basic computer skills and/or ability to use smart phone/tablet

* Strong verbal and written communication skills

* Valid driver's license along with good driving record

Ready to make an impact? Apply today and grow your career with Patterson Dental as a Service Technician.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install and/or Repair Dental Equipment:
The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

* Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

* Follow checklists, ensuring all critical parts are examined.

* Demonstrate knowledge on the installation procedures and jobsite protocol.

* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

* Perform other duties as assigned

Customer Service:
Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication:
Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

* Work Ethic:
Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.

* Problem Solving

Skills:

Anticipates problems and customer needs and goes beyond training to find answers.

* Interpersonal

Skills:

Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

* Inventory Management:
Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

* Personal/Vehicle Safety:
Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Required Qualifications

* High school diploma or equivalent

* Mechanical aptitude required

* Possesses strong work ethic and takes ownership of both company and customers goals/objectives

* Focused on understanding, meeting, and exceeding customer…