HVAC Warranty Technician

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we’ve built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We’re proud to be the neighbor people can count on—and we’re looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we’re looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we’d love to have you on our team.

The HVAC Warranty Service Technician is responsible for delivering high-quality HVAC diagnostic, repair, and maintenance services on residential systems that fall under warranty coverage. Working under the direction of the Warranty Supervisor and Operations Management, this technician ensures timely resolution of customer concerns, verifies system performance, and maintains a strong focus on service quality, safety, and customer satisfaction.

Essential Duties/Responsibilities* :

• Diagnose and repair residential HVAC systems covered under warranty.

• Maintain and inspect ducting and HVAC equipment to ensure proper functioning and condition.

• Identify issues, recommend solutions, and perform warranty-approved repairs in the field.

• Troubleshoot systems and perform necessary adjustments, replacements, or maintenance.

• Coordinate with dispatch and Warranty Supervisor to schedule and manage daily tasks.

• Conduct system inspections and communicate any outstanding concerns to dispatch and the customer.

• Clearly explain service and warranty repairs performed to both dispatch and the customer.

• Ensure accurate documentation and reporting of service visits, findings, and completed work via company-issued tablet or forms.

• Order necessary parts for warranty jobs and ensure readiness for scheduled appointments.

• Transport parts, materials, and tools to job sites, and provide accountability for assigned items.

• Maintain cleanliness and organization of work area and company vehicle.

• Uphold company standards of performance, ethics, and customer service.

• Ensure protective gear (e.g., floor savers) is worn when working in customer homes.

• Adhere to safety policies and follow all applicable procedures.

• Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

• High school diploma or GED

• 1+ HVAC service experience

• EPA Certification

• Solder/Brazing skills

• Good verbal and written communication skills

• Must be able to communicate in English effectively, both verbally and in writing

• Beginner computing skills and able to use a computer, laptop or tablet.

• Basic proficiency in navigating the internet and email software such as Microsoft Outlook

• Valid driver’s license required

• Ability to work overtime with little notice; weekend hours may occasionally be required

Preferred Qualifications:

• HVAC trade school certification
• 1-2 years’ experience in construction, HVAC or related experience

Additional

Knowledge, Skills and Abilities:

• Willingness to learn and be a part of a team
• Positive attitude and a team player
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization.
• Related work experience may be substituted for education.
• Safety mindset and acceptance of a safety culture

• Majority of work will take place at occupied residential homes and/or construction sites. Minimal time spent in an office environment.
• Travel by vehicle to and from work locations
• Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust,…