B Level Technician

Salary Range: $42,000.00 To $70,000.00 Annually

SERVICE DEPARTMENT Full Time Technical San Antonio, TX, US

Department: Service

Reports To: Service Manager

FLSA Status: Non-exempt

Prepared By: HR

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair and previously worked as a C level technician or previously performed equivalent duties.

Essential Duties include the following. Other duties may be assigned.

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with Mercedes-Benz of San Antonio’s and factory standards.
• Diagnoses the cause of most malfunctions and performs repair.
• Communicates with Parts Professional to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with the service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisors immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps the shop area neat and clean.
• Maintains and is accountable for all shop-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know etc.
• Operates all tools and equipment in a safe manner.
• Report any safety issues immediately to management.
• Other tasks as assigned.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. GM Certified. Completed automotive technical school or two to four years related experience and/or training; or equivalent combination of education and experience.

Technicians employed by Mercedes-Benz of San Antonio are required to obtain at least one ASE Certification. The classes and testing will be paid for by Mercedes-Benz of San Antonio.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from managers, service advisors, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with…