Social Adjustment Services Intake and Eligibility Coordinator

Social Adjustment Services Intake and Eligibility Coordinator

Join to apply for the Social Adjustment Services Intake and Eligibility Coordinator role at Archdiocese of San Antonio Careers

5315 Summit Pkwy | San Antonio, TX 78207

Under the supervision of the Extended Care Services Director, the Intake & Eligibility Coordinator plays a critical role in the Social Adjustment Services (SAS) program by serving as the first point of contact for new clients. This position ensures that clients are screened for program eligibility, properly enrolled, and fully informed about services, rights, and responsibilities. The Coordinator ensures all required intake documentation is completed, signed, and accurately entered into client databases and tracking systems.

By combining eligibility determination, enrollment support, and data accuracy, this role lays the foundation for high‑quality case management and helps ensure clients receive timely, culturally responsive, and trauma‑informed services that promote self‑sufficiency and community integration.

• Eligibility Determination – Review and verify client eligibility for SAS and related programs, ensuring compliance with all program guidelines and funder requirements.
• Client Intake & Enrollment – Conduct intake appointments, explain program services and expectations, and ensure that clients understand their rights, responsibilities, and next steps.
• Enrollment Documentation – Ensure all required enrollment forms and agreements are accurately completed, signed, and filed in compliance with agency standards.
• Data Entry & Accuracy – Enter client demographic and service information into all required internal and external databases in a timely and accurate manner.
• Client Orientation – Provide initial orientation to clients on available services, community resources, and agency processes to set them up for successful participation.
• Collaboration – Work closely with caseworkers and other program staff to transition clients smoothly from intake into ongoing case management and support services.
• Quality Assurance – Monitor and audit intake and eligibility files for completeness and accuracy; identify and address gaps proactively.
• Maintain confidentiality of all client information and adhere to the code of conduct and faith and moral standards as required.
• Support cultural and socioeconomic sensitivity across all client interactions.
• Adhere to safety training and protocols to ensure the safety and well‑being of self and others.
• Other duties as assigned by the Program Director and Manager.

• Communication
• Critical Thinking
• Resilience
• Results Oriented
• Integrity/Honesty

• Bachelor’s degree in Social Work, Human Services, or related field preferred; OR 2–4 years of relevant social service experience.
• License and Credentials – (if applicable).
• Reliable transportation and valid driver license.
• Valid vehicle insurance.
• At least 21 years of age.
• Clean driving record.

• Proficiency in client documentation, case management, and recordkeeping.
• Strong computer skills, including Microsoft Office, email, and database systems.
• Excellent organizational, written, and verbal communication skills.
• Critical thinking and problem‑solving ability.
• Able to work independently and collaboratively in a fast‑paced environment.
• Demonstrated commitment to cultural humility and trauma‑informed care.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org
. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.