Military Gen Family Centered Coach, Dual Generation Initiative

Description

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten;

empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

The Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar County’s Military 2

Gen Initiative by serving as a trusted partner to military-connected families, including Active-Duty Service Members, National Guard/Reserve Members, Veterans, and Dependents. This role focuses on building strengths-based relationships, connecting families to meaningful resources, and supporting their economic and educational goals through a coordinated whole-family approach. The Case Coach ensures military-connected families receive holistic, culturally responsive support that promotes long-term well-being and stability.

The ideal candidate for this role is self-directed and provides valuable insight into the unique strengths and challenges faced by military-connected households. It is preferred that the candidate have the ability to gain regular access to military bases and be knowledgeable of services available both on and off base for the prioritized population.

• Build and maintain trusting, goal-oriented relationships with families participating in the Dual Generation Initiative.
• Conduct holistic assessments (e.g., Life Self-Sufficiency Matrix) to identify family strengths, priorities and needs.
• Responsible for family engagement programming and services that recognize families as experts in their own lives, that help families develop action plans to achieve their goals, and promote collaboration amongst staff, service providers, and the family to provide barrier free access to available resources and tools.
• Use a whole-family approach that addresses the interconnected needs of Service Members, Veterans, dependents, caregivers, and survivors.
• Implement outreach and recruitment strategies to engage military-connected families; help partners meet engagement goals.
• Co-create and monitor individualized family goal plans with ongoing support, referrals, and follow-up.
• Provide monthly coaching sessions, assessments, and goal setting tailored to military life circumstances (deployment, transition, injury, reintegration, etc.).
• Conduct strategic outreach in military-connected communities and prioritized zip codes.
• Support and sustain participation in Military 2
  
  Gen programs and services.
• Coordinate and manage family engagement and resource-access events.
• Build strong relationships with military-serving stakeholders (VSO partners, base organizations, caregiver networks, etc.).
• Collaborate with internal teams and external partners to ensure alignment and coordinated support.
• Participate in partner meetings, community events, and professional development opportunities.
• Schedule and conduct in-person assessments based on family availability.
• Maintain accurate case documentation, including intake, exit data, case notes, and service tracking using Salesforce.
• Monitor and report on family progress and programming milestones.
• Demonstrate a culturally responsive and empathetic approach with families experiencing challenges related to housing, income, transition stress, disability, or trauma.
• Develop strategies for sustaining family progress beyond the program lifecycle.
• Provide insights and feedback to improve the Military 2
  
  Gen Initiative.
• Perform additional duties as needed to support United Way’s mission.
• Perform additional duties as needed to support the mission of United Way and the success of the Dual Generation Initiative.

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

Requirements

• Bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree. High school diploma or GED and 4 years of community related work experience; or
• Demonstrated lived or work experience with military-connected families including Active-Duty Service Members, National Guard/Reserve Members, Veterans, and Dependents is preferred and may include direct service, outreach, case management, advocacy, or program coordination.
• Experience in providing case management and/or coaching is required.
• Preferred work…