Social Adjustment Services Program Coordinator

Social Adjustment Services Program Coordinator

Archdiocese of San Antonio

Work Hours:

8:30 a.m. – 5:00 p.m.
Workdays:
Monday – Friday

5315 Summit Pkwy | San Antonio, TX 78207

The mission of Catholic Charities is to provide for the needs of our community through self‑less service under the sign of love.

Under the supervision of the Extended Care Services Director, the Social Adjustment Services (SAS) Coordinator plays a key role in ensuring high‑quality, client‑centered services for refugees and other eligible populations. The Coordinator provides direct case management, facilitates educational sessions, and connects clients with community resources to promote social integration, stability, and self‑sufficiency. This position also assists with program organization, staff coordination, and compliance tracking—supporting the broader SAS team in delivering culturally responsive and trauma‑informed services in line with funder and agency requirements.

• Ensure the completion of all required professional development assignments for direct reports and for self in a timely manner.
• Be sensitive to the cultural and socioeconomic characteristics of the service population.
• Adhere to safety training, protocols and precautionary measures to protect the safety and well‑being of self and others.
• Protect confidentiality of client information, services rendered, donors, investigative results, and financial data.
• Comply with the Code of Conduct, Faith and Moral standards, and a solution‑oriented approach in all interactions.
• Collaborate with Program Manager and Director to ensure timely service delivery and balanced caseload distribution.
• Assist in planning and implementing client education initiatives and maintain program materials.
• Maintain accurate client records and enter required data into program databases promptly.
• Track and report program metrics, client outcomes, and service trends to Program Manager/Director.
• Cultivate and maintain relationships with community partners to expand client support networks and represent the SAS program at community events.
• Other duties as assigned by the Program Director or Manager.

• Conduct client intakes, assessments, and develop individualized service plans addressing identified needs.
• Assist clients in accessing public benefits (SNAP, Medicaid, SSI), healthcare, education, housing, and employment resources.
• Provide transportation, interpretation/translation, and advocacy as needed.
• Deliver or coordinate educational workshops and group activities on cultural adjustment, financial literacy, health awareness, and navigating community systems.
• Conduct home visits to monitor progress and provide in‑home support.

• Collaborate with Program Manager and Director to ensure timely service delivery and balanced caseload distribution.
• Assist in planning and implementing client education initiatives, partnering with community organizations and providers.
• Maintain program materials, case file templates, and educational resources for team use.
• Support new staff and volunteers by sharing procedures, resources, and best practices.

• Maintain accurate and up‑to‑date client records in accordance with agency, funder, and confidentiality standards.
• Ensure all required data is entered into program databases and spreadsheets promptly.
• Track and report program metrics, client outcomes, and service trends to the Program Manager/Director.

• Cultivate and maintain relationships with community partners, service providers, and faith‑based organizations.
• Represent the SAS program at community events, resource fairs, and stakeholder meetings.

• Customer Service
• Communication
• Integrity/Honesty
• Resilience
• Results‑Oriented

• Education:
  
  Bachelor’s degree preferred but not required; equivalent 2–4 years of experience in a social service field acceptable.
• License and credentials:
  None specified.
• Reliable transportation and valid driver license and vehicle insurance.
• Ability to operate an agency 12‑passenger van on an as‑needed basis.
• Mu…