Case Manager

Location

1801 W. Cesar

E. Chavez, San Antonio, TX 78207

The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

The Case Manager is responsible for coordinating comprehensive services for clients participating in Family Self‑Sufficiency programs, with the ultimate goal of helping individuals and families achieve long‑term self‑sufficiency. This includes providing rental and utility assistance and helping clients build connections with workforce development, financial education, life skills training, and other supportive services based on client assessments. The Case Manager will also provide referrals and/or connect clients with internal programs and community partners, assist with public benefits applications through Texas Health and Human Services Commission to ensure clients’ basic needs such as food are met, and monitor daily progress toward program outcomes, reporting requirements, and program compliance.

• Assist with day‑to‑day program operations at Guadalupe Community Center related to case management services, including assessing eligibility for emergency assistance, requesting and applying for assistance, administering emergency funding, and processing payments.
• Ensure all forms are fully completed, all necessary documentation is obtained, and data is entered into appropriate databases (Charity Tracker, Briteworks, Smartsheets, HMIS) in a timely manner.
• Conduct intake assessments of clients to determine educational, workforce development, financial literacy, and basic needs and provide referrals to additional resources. Maintain an active caseload, establish goals, assess and track outcomes on a self‑sufficiency matrix, and follow up on progress at 30, 60, and 90‑day intervals plus aftercare.
• Maintain detailed, up‑to‑date, accurate, and well‑written documentation of client progress toward all financial, workforce, and personal goals.
• Submit monthly and quarterly reports in a timely manner to the Associate Senior Director.
• Assist clients in navigating and applying for resources such as SNAP, TANF, housing, childcare assistance, or other applicable services with other agencies.
• Conduct Family Self‑Sufficiency program classes to assist clients in meeting identified goals.
• Conduct file reviews to ensure client records comply with agency and funder requirements.
• Develop and nurture partnerships with external stakeholders to increase agency capacity to deliver adult educational services, workforce development, and financial literacy.
• Maintain good relationships with community partners and resources.
• May be required to conduct outreach to promote services offered.
• Complete all professional development training in a timely manner.
• Be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhere to safety training and protocols daily, taking precautionary measures to ensure safety and well‑being of self and others.
• Protect confidentiality of any information or material obtained in service with the organization, including client names, services rendered, donor names and gifts, internal and external investigations, and financial information.
• Adhere to the Code of Conduct and the Faith and Moral principles.
• Take a solution‑oriented approach in interactions and be a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Perform other duties as assigned by the Associate Senior Director, Senior Director, or VP of Programs.

• Critical Thinking
• Customer Service
• De‑escalation
• Solution Oriented
• Teamwork

• Education
  • Bachelor’s degree in education, administration and/or social work.
  • Social work or business‑related field.
• Experience
  • Minimum of 2 years in a non‑profit setting, with at least 1 year in social services and/or case management preferred.
  • Bilingual in English/Spanish preferred.
• License and Credentials
  • Reliable transportation.
  • Valid driver’s license.
  • Clean driving record.
  • Valid vehicle insurance if owning a vehicle.
  • Bilingual in English and Spanish preferred.

• Knowledge…