Bilingual Intake Specialist - St. PJ's Children's Home

Job Title

Bilingual Intake Specialist - St. PJ's Children's Home

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The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Summary

Under the general direction of the Lead Case Manager, the Intake Specialist is responsible for coordinating and implementing intake services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR Policy. The Intake Specialist must be on-call based upon programmatic needs to ensure that the intake process is completed for each UAC placed ’s. The Intake Specialist promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

• Managing the UAC Portal Capacity to ensure accurate counts of UAC in care, UAC pending placement, and closed beds
• Responding to incoming placement confirmation emails and/or calls in a timely manner
• Working collaboratively with ORR intakes to ensure that the UAC referral process is conducted
• Communicating information about incoming UAC to program staff and keeping them aware of arrival dates/times
• Conducting intake interviews and orientation, and assessing client needs and strengths
• Completing intake and orientation interviews and processing within required time frames
• Assisting with case manager assignment to ensure all UAC are effectively assigned within the allotted time frame
• Completing documentation in the UAC case file and entering required information in the UAC portal within required time frames
• Adapting to changing program needs, including work in the evenings, weekends and holidays as needed
• Participating in the enhancement and/or improvement of the living and working environment for residents and employees
• Attending administrative staff meetings, staff retreats, and other team-building activities as scheduled
• Demonstrating proficiency in agency policy, DFPS Minimum Standards and ORR Policy
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays
• Adhering to safety training and protocols daily to ensure safety and well-being of self and others
• Protecting the confidentiality of client information and other sensitive data
• Adherence to the Code of Conduct and the Faith and Moral Policy
• Maintaining a solution-oriented, collaborative team approach aligned with the Mission and Vision
• Attendance and successful completion of a 10-day New Employee Orientation; inability to meet this requirement may result in termination
• Other duties as assigned

• Adaptability:
  Ability to adjust to changing conditions and remain committed to excellence
• Advocacy:
  Ability to support and engage in addressing systemic barriers in a fast-paced environment
• Teamwork:
  Ability to foster collaboration and team success
• Communication:
  Ability to share information effectively with diverse audiences (verbal and/or written)
• Thoroughness:
  Attention to detail while meeting deadlines
• Bilingual:
  Fluent in English/Spanish with reading, writing, speaking, and comprehension

• Education
  • Bachelor’s degree in behavioral science, human services, social services or related field
• Experience
  • Child welfare and/or case management experience is strongly recommended
• Licenses and Credentials
  • Reliable transportation
  • Valid driver’s license
  • Valid vehicle insurance

Immunization requirements:
Able to show proof of immunity to vaccine-preventable diseases transmitted by respiratory routes if working directly with unaccompanied children, including Varicella, MMR, DTaP/TDap, and Influenza as specified.

Minimum Knowledge And Skills

• Computer literate with knowledge of Microsoft Word, Excel, and various web-based databases
• Strong analytical and organizational skills
• Ability to read and interpret policy, procedures and standards
• Detail-oriented, organized, self-motivated, able to work independently and on a team
• Good…