Leasing Agent; Entry Level Associate; Hybrid

Leasing Agent (Entry Level Associate) (Hybrid)

1 day ago Be among the first 25 applicants

Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

The Sales Associate will be a driving force in helping prospective residents find the best place to call home. Associates support community leasing by assisting and engaging prospective residents on their self‑guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities and ensure  is completed and building access is generated manually when automation does not occur.

Customer engagement is conducted via outbound and inbound contact through a variety of channels, including telephone, email, Zoom and other digital media. The role is expected to begin in January 2026.

• Administer all duties related to property tours, including virtual and self‑guided, while providing stellar customer service and a positive experience for the prospective customer.
• Engage and educate prospective customers about Avalon Bay and answer any questions using digital resources and tools.
• Promptly respond to pre‑tour, during tour, and post‑tour assistance needs.
• Handle inbound and outbound calls per scheduled shift.
• Conduct virtual tours with prospects (audio and video capabilities required).
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood.
• Cross‑sell potential prospects to other Avalon Bay communities where needs can be met.
• Address and resolve customer service concerns.
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
• Maintain all documentation in accordance with Avalon Bay policy and procedure.
• Work in a collaborative team environment with fellow team members and the on‑site team. Actively participate in coaching, training, and personal development while visible on camera.

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience.
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience.
• Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents.
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest.
• Reads and writes English with clear and concise written and verbal communication.
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication and division) to perform basic calculations and analyses.
• Performs basic Microsoft Office applications such as Word, Excel and PowerPoint.
• Demonstrates exceptional attention to detail and problem‑solving skills.
• Exhibits ability and willingness to work on a flexible schedule.

• Position requires evening and weekend availability.
• Hardwired desktop to internet router;
  Wi‑Fi is prohibited.
• Minimum internet speed of 25 Mbps down and up.
• Dedicated workspace for desktop and minimum of two monitors set‑up at associate’s cost, unless otherwise required by law.
• Workspace must be secure, safe, quiet and ergonomically sound.
• Associate responsible for maintaining adequate business tools to perform job.
• Job may not be performed or moved to another dedicated workspace without manager and HR approval.