Humanitarian Relief Case manager

5315 Summit Pkwy, San Antonio TX 78228

Work Hours:

8:30 a.m. – 5:00 p.m. (weekends/evenings as needed)

The mission of Catholic Charities is to provide for the needs of our community through self‑less service under the sign of love.

Under the supervision of the Humanitarian Relief Case Manager, the Case Manager provides comprehensive case management and direct support to families affected by crisis, displacement, or economic hardship. The position focuses on stabilizing vulnerable households through emergency assistance, housing support, employment readiness, and access to essential community resources. The Case Manager drives a Mobile Relief Van for outreach services and coordinates assistance through internal and external partnerships, aligning all efforts with Catholic Charities’ mission of restoring dignity and promoting self‑sufficiency.

• Conduct client intake and assessment to determine eligibility, immediate needs, and long‑term goals.
• Develop individualized service plans addressing core areas including housing, employment, documents, and benefits assistance.
• Maintain and report case notes and enter all client assistance to agency data platforms.
• Provide direct case management and supportive services, ensuring timely referrals to housing programs, food pantries, medical care, counseling, and legal services.
• Drive the Mobile Relief Van to community locations to deliver emergency distributions (food, hygiene, clothing) and provide on‑site case support.
• Assist clients with completing housing or benefit applications (e.g., SAHA, COSA, SNAP, WIC, Medicaid).
• Guide homeless clients in obtaining essential documentation such as state IDs, Social Security cards, or birth certificates.
• Coordinate with workforce partners and job fairs to help clients achieve employment or vocational training within 90 days.
• Track client progress toward measurable goals — housing stability, income, and independence.
• Provide transportation or travel assistance for clients to critical appointments when needed.
• Develop tailored service plans addressing needs such as housing, employment, food, hygiene, clothing, transportation, legal assistance, and access to healthcare (medical and mental health).
• Provide case management and direct support services, including referrals to partner agencies and internal programs, ensuring timely access to essential resources.
• Guide clients toward achieving economic independence and community integration through strengths‑based and solution‑focused approaches.
• Maintain accurate, timely, and confidential client records including intakes, assessments, service plans, and progress notes. Track progress toward program objectives using both external refugee databases and internal data systems.
• Regularly report on client progress, challenges, and significant issues to the Director/Manager and contribute to team meetings and program evaluations.
• Participate in ongoing training, workshops, and webinars to strengthen professional skills and ensure compliance with best practices and program requirements.
• Demonstrate cultural sensitivity and adapt services to meet the diverse needs of local citizen, refugee, and immigrant populations.
• Work closely with internal teams and community partners to provide holistic, wraparound services that address immediate needs and long‑term goals.

• Customer Service
• Communication
• Integrity / Honesty
• Resilience
• Results‑oriented

• Bachelor’s degree in Social Work, Human Services, or related field preferred; OR 2‑4 years of relevant social service experience
• License and Credentials
• Reliable transportation
• Valid driver license
• Valid vehicle insurance
• Must be at least 21 years of age
• Must have a clean driving record

• Proficiency in client documentation, case management, and record‑keeping.
• Strong computer skills, including Microsoft Office, email, and database systems.
• Excellent organizational, written, and verbal communication skills.
• Critical thinking and problem‑solving ability.
• Able to work independently and collaboratively in a fast‑paced environment.
• Demonstrated commitment to cultural humility and trauma‑informed care.

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org
.