Member Engagement Representative - shift

Member Engagement Representative - Opening shift (6am)

Join to apply for the Member Engagement Representative - Opening shift (6am) role at YMCA of Greater San Antonio

Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order to provide exceptional member service.
• Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6 months customer service, sales, or related experience.
• Certifications required within the first week of hire:
  Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within 30 days in the use of Active Net.

Work Environment & Physical Demands

• Work is performed in a fast-paced office environment.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
• This position requires analytical abilities and multitasking in order to identify problems and recommend solutions.
• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.
• Occasional stooping and bending with regular lifting of up to 20 pounds is required.
• Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.

Entry level

Part-time

Management and Manufacturing

Non-profit Organizations