Case Manager

Description

• Assist with day-to-day program operations Guadalupe Community Center related to case management services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance.
• Responsible for ensuring all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, HMIS) in a timely manner
• Responsible for intake assessment of clients to determine educational, workforce development, financial literacy, and basic needs and provide referrals to additional resources
  * Maintain active caseload of clients to include establishing goals, assessment and tracking of outcomes on self-sufficiency matrix and follow up towards progress of goals at least every 30 days, 60 days, and 90 days plus Aftercare.
• Maintain detailed, up-to-date, accurate, and well-written documentation of client progress towards all financial, workforce and personal goals
• Submit monthly and quarterly reports in a timely manner to Associate Senior Director
• Provide clients assistance in navigating and applying for resources such as SNAP, TANF, housing, childcare assistance, or other applicable resources/eligible services with other agencies
• Conduct Family Self Sufficiency program classes to assist in progressing clients to meet identified goals.
• Conducts file reviews to ensure client records are in compliance with agency and funder requirements.
• Develop and nourish partnerships with external stakeholders to increase agency capacity to deliver adult educational services, workforce development and financial literacy.
• Maintain good relationships with community partners and resources.
• May be required to conduct outreach to promote services offered.
• You must complete all professional development training in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis and taking precautionary measures to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Associated Senior Director, Senior Director, or VP of Programs.

Critical Thinking

Customer Service

De-escalation

Solution Oriented

Teamwork

• Education
  • Bachelor’s degree in education, Administration and/or Social Work.
  • Social Work or business-related field
• Experience
  • A minimum of 2 years of experience in a non-profit setting, with at least 1 year of experience in Social Services and/or Case Management experience is preferred.
  • Bilingual in English/Spanish preferred.
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Must have clean driving record.
  • If you own a vehicle, we require valid vehicle insurance.
  • Bilingual in English and Spanish preferred

· Knowledge of Microsoft Office Programs and word processing

· Knowledge of Internet, email, and basic phone and voice messaging

· Ability to handle crisis and use critical thinking.

· Excellent verbal and written communication

· Ability to maintain high standards of client confidentiality.

· Experience working in case management or within grant funding preferred.

· Must be detail oriented, organized, self-motivated, work well independently and in a team.

· Must have good written and verbal skills.

· Must have good critical thinking and problem-solving skills.

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