Case Manager

Job Purpose

The Case Manager will provide comprehensive case management to clients and their families who are victims of domestic violence by utilizing a trauma‑informed, strengths‑based approach with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

• Develop effective, trusting relationships with program participants by utilizing a trauma‑informed care and strength‑based approach; model positive interactions, verbal guidance, and effective communication.
• Utilize the Housing First Model to advocate for and facilitate participants' access to community resources, including housing, school programs, vocational opportunities, recreational activities, and mental health services; assist participants to develop natural resources and make contact with social support networks; assist participants with benefits.
• Conduct initial intake meetings with clients; evaluate individual and family needs; complete service plans with clients, including housing and other related needs; coordinate and monitor services, including comprehensive tracking of client activities and housing inspections; document detailed case notes daily and maintain comprehensive client files; prepare reports as requested by Lead Case Manager, Program Manager, and/or Quality Assurance.
• Meet regularly with supervisor to staff case load; provide ongoing program evaluation and recommendations to the Program Director for continuous growth and quality.
• Evaluate participants’ individual needs; complete timely service plans with participants including short‑ and long‑term goals; provide follow‑up and evaluation of goals; coordinate and monitor services, including comprehensive tracking of participants’ activities in relation to service plan.
• Be active in and network at monthly community groups, events, and meetings; provide presentations at various community groups, events, and meetings within areas of responsibility to include rural and metropolitan areas; promote the success and reputation of the Domestic Violence Rapid Rehousing program.
• Other duties as assigned.
• Demonstrate exceptional customer service in everything you do, placing the child, family, veteran, or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Education: Bachelor’s Degree in Social Work, Sociology, Psychology or related field, preferred but not required.

Experience: 1+ years of case‑management experience (3+ years preferred); 2+ years in a customer‑service‑focused environment; experience with mental health and/or victims of domestic violence populations is a plus.

Attendance: Must maintain regular and acceptable attendance as determined in the employer’s sole discretion.

Licenses: Driver’s license with clear record.

Vehicle: Must have daily use of a vehicle without prior notice.

Other: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us  you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.