Housing navigator, Social Work

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Full Time Professional San Antonio, TX, US 1 Attachments

21 days ago Requisition

Salary Range: $42,000.00 To $45,000.00 Annually

The Housing Navigator (HN) works closely with individuals who are homeless and seeking guidance about accessing relevant services in the community. The HN will help individuals experiencing homelessness understand housing options and processes, assist with completion of Coordinated Entry assessments, help keep individuals active in Home Link, and other relevant services sought out by the unsheltered population. The HN will engage individuals who walk into SAMMinistries' locations seeking assistance and will also connect with individuals who have been contacted by community street outreach workers or other providers but may have lost contact or may need ongoing contact and services unavailable through other organizations.

The HN will be required to complete SSI/SSDI Outreach, Access, and Recovery (SOAR) certification within 30 days of their start date. The position calls for strong communication skills, a professional yet engaging demeanor with the ability to effectively manage multiple tasks simultaneously. Engagement with clients can be in an office setting or in encampments and places otherwise frequented by individuals experiencing homelessness.

The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time.

• Answer telephone/email inquiries and provide information to callers seeking assistance with services offered by the homeless response system. Assess the needs of the clients and walk them through effective solutions or provide alternative resources.
• Greet any potentials clients or clients that present seeking services or information. Assess their needs and offer resources or assist with navigating them to the appropriate channel.
• Connect with and engage clients and conduct assessments needed to enroll families or individuals into the Coordinated Entry System for homeless services.
• Connect clients to mental health, medical care, substance abuse treatment and crisis intervention as needed.
• Communicate assessments, interventions, and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication.
• Actively engage with clients on active caseload to ensure they are connected to resources that address problems underlying the current/recent experience of homelessness.
• Complete interviews with individuals to gather information needed to complete SSI/SSDI applications.
• Gather medical records and other information to complete SSI/SSDI applications.
• Write SOAR Medical Summary Reports for individual applications.
• Accompany individuals to appointments at the Social Security Administration.
• Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for the application.
• Coordinate case management services with partners and help with providing case management services to individuals when needed.
• Provide transportation assistance for participants to access needed services. This can be in personal vehicle.
• Accurate, complete, and timely data entry for all contact with clients into the Homeless Management Information System (HMIS).
• A…