Resident Services Specialist; CDI

The Resident Service Specialist is a non-supervisory position that provides case management and outreach, conducts household assessments, and makes referrals that address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health, and self-sufficiency for residents who reside in public housing, housing choice vouchers, or tax credit units. The Resident Service Specialist is committed to working with people in a non-judgmental, non-intrusive, and confidential way that promotes resident empowerment, autonomy, and dignity.

The Resident Service Specialist promotes safe living environments and encourages the community’s growth to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Be available onsite to residents at assigned location(s), which may include Opportunity Homes public housing facilities.

• Establishes and maintains relationships with the residents of the assigned location(s) as a means of being a resource