Lead Case Manager

Lead Case Manager

San Antonio, TX 78249

Salary Range $60,000.00 - $65,000.00 Salary/year Position Type Full-Time Job Shift Any Education Level Bachelors Degree Travel Percentage Up to 25%

JOB PURPOSE:

Provide oversight of case management, outreach and intake and provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

ESSENTIAL

JOB RESPONSIBILITIES:

Meet regularly with Case Managers to staff caseloads and keep abreast of current issues. Keep the team informed of program information. Provide Quality Assurance and regulatory compliance to client files. Provide ongoing program evaluation and recommendations to the Program Director and/or the Program Manager for continuous growth and quality. Prepare and submit monthly program reports. Produce reports as requested by the Program Directors.

Manage office/staff coordination, client flow, client complaints, and Crisis Management.

Ensure all incidents reports are documented in a timely manner and in compliance with agency policies and procedures. Provide guidance and direction on safety and security practices. Provide guidance and direction of food services protocols. Maintain inventory of shelter facility supplies, food pantry items and donations.

Advocate for and facilitate clients' access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.

Provide proactive follow-up to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources to assist with the reintegration of participants in the community.

Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include an intake interview to determine the client's needs, goals, and eligibility. Assist participants in the development of a strength-based/solution-focused housing stability plan/individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.

Develop and manage comprehensive outreach/working relationships with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.

Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and/or maintain housing. Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).

Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.

Be active in and network at monthly…