Caseworker, Patient Support & Services

Coordinate reimbursement support activities that help patients and providers move coverage-related cases forward. The work includes managing documentation and follow-ups, addressing routine process issues, and keeping case information accurate while coordinating with internal and external stakeholders.

• Coordinate benefits documentation, case updates, and follow-ups across reimbursement support workflows.
• Resolve routine reimbursement questions, missing information, and process exceptions to limit delays.
• Maintain complete case records and update systems to support operational tracking and reporting.
• Monitor recurring issues and escalation signals, raising concerns to support timely resolution.
• Communicate with stakeholders to clarify requirements and help progress cases.
• Contribute to workflow updates and process improvements.

• High school diploma, GED, or equivalent experience.
• At least two years of experience in reimbursement support, patient services, customer operations, healthcare support, case coordination, claims support, or a related area.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement.

• Full-time role.
• Benefits include medical, dental, and vision coverage, along with resources supporting physical, emotional, financial, and social wellness.
• Family support may include dependent care, adoption and family-building assistance, behavioral health resources, and paid parental or caregiver leave.
• Training, professional development, mentorship, employee groups, and volunteer opportunities are available.