ServiceNow Developer- Senior level

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Now Developer based in the United States.

The Senior Service Now Developer will play a hands‑on technical role in delivering and configuring enterprise Service Now Customer Service Management (CSM) solutions within a secure government environment.

Working under the guidance of a Lead Service Now Architect, you will translate technical designs into functional platform capabilities while ensuring quality, security, and scalability.

You will develop CSM work spaces, customer portals, automated workflows, integrations, data migration processes, and performance dashboards.

The role also involves migrating existing application workflows into Service Now and supporting testing, training, and deployment activities.

You will contribute to secure platform configuration and remediation while following government security requirements and established architectural standards.

This opportunity is suited to an experienced developer with extensive Service Now expertise, strong technical certifications, and the ability to deliver reliably in a highly regulated environment.

• CSM Configuration and Development:
  Build and configure Service Now Customer Service Management capabilities, including Configurable Workspace, customer‑facing Service Portal, intent‑based Record Producers, catalog workflows, and core case management functionality.
• Workflow Automation:
  Implement low‑code automation using Flow Designer and Process Automation Designer (PAD), including subflows, stage‑gated playbooks, automated task routing, and system‑level notifications.
• Integration Development:
  Configure and develop secure, bidirectional REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric, where applicable, to connect CRM capabilities with other platform modules.
• Data Migration and ETL:
  Create staging tables and import sets, execute data cleansing scripts, map legacy schemas, support deduplication, and migrate records from SharePoint lists, spreadsheets, flat files, and custom tables into Service Now.
• Ensure migrated records are accurately indexed and linked using the client‑generated Unique Account  the primary structural key.
• Performance Analytics and Reporting:
  Configure Performance Analytics indicators, collection jobs, breakdown sources, interactive dashboard filters, and reporting views according to defined business metrics.
• Security Configuration:
  Configure Query Business Rules and field‑level Access Control Lists (ACLs) to support secure data visibility and multi‑tenant boundaries.
• Secure Environment Support:
  Assist with platform configuration and remediation activities in secure government environments, addressing STIG‑ and CIS‑related findings when applicable under the direction of the Security and Architecture teams.
• Workflow Migration:
  Support the migration of existing application workflows into Service Now CSM, including configuration, automation, data migration, analytics, user acceptance testing, training, and deployment readiness.
• Development Standards and Testing:
  Apply ES5/ES6 scripting, maintain clean and upgrade‑safe configurations, conduct unit testing, and ensure timely delivery of assigned development tasks.
• Technical
  
  Collaboration:
  
  Work closely with the Lead Service Now Architect, provide clear progress updates, follow technical specifications, and promptly elevate blockers or implementation risks.

• Professional
  
  Experience:
  
  At least 15 years of hands‑on IT platform development and configuration experience, including a minimum of 8 years working with the Service Now platform and at least 8 years of…