ServiceNow Developer

Service Now Developer
Remote | Full-Time, Permanent | 8:00 AM – 5:00 PM EST

LEIDIT is a Service Now Elite Consulting Partner and SBA 8(a)-certified firm that designs, builds, and implements Service Now solutions for federal agencies and enterprise organizations. Our team of 450+ Service Now certifications has delivered mission-critical asset management, IT, HR, and workflow automation solutions to agencies including USAID, the Department of State, the Department of Veterans Affairs, CMS, and the Federal Reserve — earning a 5/5 customer satisfaction rating and recognition as a Washington Business Journal Best Place to Work.

We're a remote-first, family-first company that invests in our people: every employee gets an individual Employee Growth Plan, mentorship from certified Master Architects and Technical Architects, ongoing certification support, and a wellness program (WIN — Workout, Inspiration, Nutrition) built around community and balance. If you want to do meaningful, mission-driven work alongside people who genuinely support your growth, we'd love to meet you.

LEIDIT is seeking a Service Now Developer to support a U.S. federal civilian agency on a long-term, full-time engagement. This role is fully remote, you can reside anywhere in the U.S. but you must be able to work EST timezone. In this role, you'll design, build, and optimize Service Now solutions — including Security Incident Response (SIR) capabilities — while partnering directly with stakeholders to translate business needs into technical solutions.

This position is available immediately for a qualified candidate who can obtain the required Public Trust clearance.

• Partner with project teams to understand client business transformation objectives and translate them into technical requirements
• Serve as a trusted advisor on Service Now capabilities during stakeholder meetings, offering solutions and recommendations
• Design, develop, and implement Service Now solutions — including core configuration, flow design, reporting, data imports, custom scripting, Portal development, and third-party integrations
• Build and maintain business rules, UI policies, ACLs, and workflows/flows
• Troubleshoot issues for end users and stakeholders, and determine problem areas within the current framework
• Collaborate with the project manager on timelines, requirements, and specifications
• Uphold client development standards, including automated testing, QA, and Agile practices
• Participate in Agile ceremonies — sprint planning, daily scrums, retrospectives, and release planning
• Develop processes that improve user access and platform navigation

• 4+ years of overall IT experience, including 2+ years as a Service Now Developer and/or Implementation Specialist
• Strong written and verbal communication skills, with the ability to influence and consult on technical decisions (presenting options with pros, cons, and risks)
• Extensive knowledge of JavaScript, and familiarity with HTML, CSS, Angular JS, XML, and structural programming concepts
• Hands-on experience with the Service Now platform, including Service Portal, widgets and pages, REST APIs, Glide Record, Glide System, Glide Form, Glide User, and Glide Ajax
• Experience building custom applications, plus working knowledge of UI Builder, Flow Designer, and Work spaces
• Experience with update sets, source control, and instance migration best practices
• Advanced problem-solving ability and a consultative, client-facing mindset

• Experience configuring SIR playbooks, workflows, and security incident state models
• Familiarity with Security Operations (Sec Ops) integrations, including Threat Intelligence and Vulnerability Response modules
• Experience…