Field Supervisor

zTrip, the nation's largest transportation provider, is seeking a dedicated and solution-oriented Driver Supervisor to support daily field operations. In this role, you'll serve as the primary point of contact between drivers, passengers, and management, ensuring safe, efficient, and professional transportation services at all times.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, can make sound decisions under pressure, and is passionate about driver support, safety compliance, and operational excellence.

As a Field Supervisor, you'll provide hands-on field leadership by responding to operational incidents, assisting drivers, monitoring safety performance, investigating complaints, and ensuring company standards are consistently met. This position blends supervision, coaching, roadside assistance, safety management, and customer service to help keep operations running smoothly.

• Serve as a primary field resource for drivers experiencing operational challenges.
• Provide real-time assistance with customer concerns, service issues, route questions, and company procedures.
• Communicate critical operational updates and driver concerns to management.
• Promote professionalism, service excellence, and compliance with company standards.

• Respond to accidents, vehicle breakdowns, emergencies, and service disruptions.
• Assess situations, coordinate appropriate resources, and help restore operations efficiently.
• Document incidents through detailed reports, photographs, and supporting evidence.
• Ensure all reports are completed accurately and submitted promptly.

• Observe driver performance and identify opportunities for improvement.
• Conduct field audits, ride observations, and vehicle inspections.
• Provide coaching, guidance, and corrective feedback when necessary.
• Reinforce company safety policies, regulatory requirements, and best practices.

• Perform inspections of vehicles and safety equipment to verify operational readiness.
• Ensure compliance with company safety requirements and operational standards.
• Inspect onboard technologies, cameras, electronic devices, and safety systems.
• Report and elevate maintenance or safety concerns as needed.

Provide roadside assistance when safe and appropriate, including:

• Jump-starting vehicles
• Assisting with flat tires
• Vehicle lockout support
• Replacing bulbs and minor vehicle components
• Addressing basic operational concerns

Additional fleet support responsibilities include:

• Coordinating towing and recovery services.
• Evaluating vehicle safety before returning units to service.
• Removing unsafe vehicles from operation when required.
• Documenting all roadside activities and service outcomes.

• Observe and address potential signs of fatigue, impairment, or unsafe behavior.
• Follow company procedures for reporting and escalating concerns.
• Coordinate with management regarding required testing or investigations when necessary.
• Take immediate action to protect public, passenger, and driver safety.

• Assist with reviewing vehicle camera footage involving accidents, complaints, or safety concerns.
• Document findings and support company investigations.
• Maintain confidentiality regarding all company, customer, and driver information.

• Prepare accurate daily activity reports and operational summaries.
• Maintain detailed documentation of incidents, observations, roadside assistance calls, and corrective actions.

Record information including:

• Vehicle number
• Driver information
• Incident location
• Type of assistance provided
• Response and completion times
• Ensure documentation supports compliance, insurance, safety, and operational requirements.

• Assist with office projects, traffic management, facility support, and special assignments.
• Perform additional duties as assigned to support organizational goals.

• Valid driver's license with a clean driving record.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to remain professional and composed in high-pressure situations.
• Strong organizational and documentation skills.
• Ability to work…