Retail Sales Associate

Overview

Full-Time Retail Sales Associate to join our Team. Compensation: $10.75 to $13.00 per hour. Earn commission on transactions; up to 8% on transactions, which could average an additional $2.28 per hour on top of hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available starting on day 2; withdraw up to 50% of wages earned up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: 1 week after 6 months; additional week after 1 year; 2 weeks on each anniversary thereafter; 120 hours after 5 years. (PTO/Vacation grant adjusted per state/local requirements.)
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after 5 years.
• Employee discounts from day 1.
• Tuition Reimbursement with First Cash Education up to $2,000 per year.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after 6 months.
• Access to the First Cash Pet Insurance program.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

They thrive on engaging with customers and assist with inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage plus commission based on productivity. The actual pay is based on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes the assigned training successfully.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, etc.) per federal, state, and local law.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior or retrieve products stored outside.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Ability to work at multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on personal gross profit. Applicants are provided more details during the interview process.

Note:

The information in this description is not all-inclusive. Management may assign or reassign duties. Duties may change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below applicable local minimum wage requirements.

* Earned Wage Access is provided by Net Spend; signup is required; restrictions and fees apply.

** First Cash 401K program is available to all employees 21 years or older.

*** Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the position.

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