Club Manager

Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure member service oversight, providing a great customer service experience at all times.
• High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portions of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicate and interact with customers, coworkers and the public in a way that exceeds their wants and needs.
• Listening: actively listen, empathize and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions with appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors and other departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Bonus based on performance.
• Dental and health insurance.
• Health, dental and vision insurance.
• Opportunity for advancement.
• Paid time off.
• Critical illness insurance.
• Short‑term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• Health savings account (HSA).
• Employee appreciation programs.
• Free membership for self and one family member or friend.
• Dollars for Scholars Program.
• Team Member Support Team.

• Not Applicable

• Full‑time

• Other
• Hospital and Health Care