Senior Information and Referral Area Representative

Senior Information and Referral Area Representative – Senior Information and Assistance Program

The Department of Aging and Adult Services – Office of the Public Guardian is recruiting a Senior Information and Referral Area Representative to lead outreach activities for the Senior Information and Assistance Program.

• Serve in a lead capacity over outreach activities for the Senior Information and Assistance Program.
• Frequent public speaking in the delivery of information and assistance services to older adults.
• Assess clients’ needs and make appropriate referrals.
• Establish and maintain a current directory of community resources.
• Complete data entry for statistical database.
• Provide counseling, advising, and assistance to senior citizens in solving problems.

• Twenty‑four semester (36 quarter) units of completed college coursework in social/behavioral science or human services.
• Associate’s degree in one of the qualifying areas or a list of completed coursework/transcripts.
• One (1) year full‑time equivalent of direct client contact experience in a social service program (volunteer experience acceptable, must be included).
• Excellent interpersonal skills and strong commitment to assisting older adults.
• Comfortable traveling to conduct community presentations and public speaking engagements.

• Medical, dental, vision coverage (family coverage options).
• Retirement and pension benefits – 457(b) deferred, county‑paid life insurance, disability insurance.
• Flexible spending accounts and wellness program.
• Commuter services, employee discounts, and annual tuition reimbursement.
• Paid time off – up to 4 weeks accrual with cash‑out option, 11 days sick leave, 15 paid holidays, perfect attendance leave.
• Retirement reciprocity may be available.

• Applicants must pass a background investigation, including fingerprinting, and a medical exam prior to appointment.
• Work schedule may require non‑traditional hours, evenings, and weekends.
• Valid California Class C driver license required; mileage reimbursement and proof of automobile liability insurance must be maintained.
• San Bernardino County will not consider candidates who require visa sponsorship.
• Education and experience criteria as listed in Qualifications.

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

Eligible veterans and their spouses who are not current County employees may receive additional preference points as described in the Veterans’ Preference Information.