Clinical Program Manager

Job Title

Program Manager (Clinical – LMFT, LCSW, LPCC)

Housing Full-Service Partnership (FSP) – San Bernardino County

Director of Clinical Services

Exempt I Full-Time

1657

Hybrid remote in San Bernardino, CA 92401

$88,000.00 - $95,000.00 per year

• Medical insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Retirement plan
• 403(b)
• Vision insurance

• LMFT
• Licensed Certified Social Worker (LCSW)
• LPCC

Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma‑informed, recovery‑oriented environment. Enjoy a competitive salary $88,000–$95,000, comprehensive benefits, and opportunities for professional growth. Join a mission‑driven organization dedicated to hope, wellness, and collaborative relationships.

• Lead and supervise clinical and case‑management staff, ensuring alignment with the Housing First and Recovery Model.
• Facilitate weekly team meetings and provide direct clinical guidance on case progress.
• Provide direct supervision, support, and training to team members; ensure team meets productivity standards.
• Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination.
• Serve as clinical lead for on‑call coverage, ensuring 24/7 access to support services.
• Oversee day‑to‑day operations to ensure appropriate staffing, program census coverage, and clinical workflows.
• Manage program budget and outcomes to meet contract revenue requirements.
• Authorize timesheets, mileage, performance evaluations, and service documentation.
• Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management.
• Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards.
• Monitor service delivery for fidelity to evidence‑based practices (e.g., CBT, DBT, MI, TIC).
• Partner with QA Manager to implement compliance protocols and third‑party billing readiness.
• Co‑sign clinical documentation as required by licensure standards.
• Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders.
• Represent Step Up at local management meetings, QA groups, and collaborative provider forums.
• Manage external communication and referrals related to clinical program services.

• Current California license as an LMFT, LCSW, or LPCC in good standing.
• 2 years of clinical experience working with adults diagnosed with chronic mental illness.
• Experience supervising interdisciplinary staff and/or interns.
• Strong knowledge of DBH/Medi-Cal documentation standards, housing support models, and mental health best practices.
• Proficiency in Electronic Health Records (EHR), especially Welligent.
• Valid California driver’s license, auto insurance, and reliable transportation.

• Expertise in DSM‑5, clinical assessments, and level‑of‑functioning evaluations.
• Proficiency in trauma‑informed care, recovery‑oriented practice, and culturally responsive service delivery.
• Strong leadership, time management, and organizational skills.
• Capacity to work independently in the field and maintain professional boundaries under challenging circumstances.

• Working with adults with chronic mental illness: 2 years (Preferred).
• Medical documentation: 1 year (Preferred).

• Frequent walking, sitting, driving, and computer use.
• Occasional lifting of up to 15 pounds.
• Exposure to field‑based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters.
• Training provided in crisis de‑escalation and safety.

All staff are expected to embody Step Up's Core Values in all interactions: HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS.

Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.

Employment Type:

Full Time

Years of

Experience:

1 – 3 years

Salary: $88,000 – $95,000 Annual

Bonus/Commission:
No