Desk PSR​/Lobby Greeter Information Agent

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi‑Site Approved for NHSC & NCLRP loan forgiveness programs – NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores:
Primary 17 | Dental 25 | Mental 20

The Welcome Desk PSR/Lobby Greeter Information Agents are the first point of contact for visitors and patients, ensuring a positive and welcoming experience by greeting, providing information, and directing guests. They set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the "WOW" factor they've been looking forward to.

Under the supervision of the area supervisor, they manage patient check‑in and check‑out duties, greet patients, answer phones, verify patient demographic information, determine the correct insurance for the visit, collect documentation and copays, post patient charges, handle cashiering processes, schedule appointments, and perform clerical responsibilities. The job requires exceptional communication, customer service, organizational, and interpersonal skills, as well as the ability to work with minimal supervision.

All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.

Schedule: 5 days per week, 8 hours per day Mon‑Thur 7:30 am‑4:30 pm 1 hr lunch, Friday 7:30 am‑4:00 pm 30 min lunch | Location: SBC Clinic, San Bernardino, CA

• Greet and welcome patients and visitors warmly and professionally.
• Handles general inquiries and provide accurate information about the company and its services.
• Direct patients and visitors to the correct department.
• Have access to EMR to reference patient appointments.
• Manage the front desk area, ensuring it is always clean and presentable.
• Actively aware of surrounding, alert ready to contact security, safely support, and/or compliance when necessary.
• Contact Transportation services if needed.
• Provides assistance to patients and visitors by obtaining wheelchairs, or other services needed.
• Further foster the relationships between clients by partnering with leaders from various departments to build lasting community within our building.
• Supports and implements the organization's vision, mission and values. Maintains a high-level of customer service with patients and their family members, staff, and providers.
• Cultivates and encourages a culture centered on compassionate service, customer service and strong accountability.
• Establishes priorities and strategies for completing daily tasks, ensuring all responsibilities are promptly fulfilled in a timely manner.
• Performs all job functions in a professional, courteous, and timely manner. This includes all electronic communication platforms.
• Performs timely and accurate patient registration and patient flow tracking in accordance to our health center procedures. Determines and verifies patient program/insurance eligibility requirements. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on electronic health record.
• Collects payments and co‑pays from patients; obtains authorizations for credit card transactions. Applies payments and adjustments to patient accounts in the computer system accurately and reconciles daily reports. Adheres to payment collection policies and procedures.
• Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration.
• Provide information for all inquiries both in person and by telephone regarding clinic fees and payment programs for uninsured patients. Determine appropriate program or payer source for each patient checking in based on complex criteria including…