Confidential Administrative Support; Confidential Administrative Support II), Human Resources D

Confidential Administrative Support (Confidential Administrative Support II), Human Resources Division

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Under general direction, the Lead HR Representative provides high-level administrative, confidential, and technical support to the Division of Human Resources. The role supports HR leadership with administrative functions, procurement, absence management, and sensitive reporting, while serving as a key liaison between front desk operations, HR leadership, and internal teams. As lead for HR Front Desk and Lobby operations, the position provides work direction to front-line staff, resolves complex inquiries, and implements process improvements using advanced knowledge of HR policies, best practices, and applicable laws.

The incumbent independently manages multiple priorities and oversees key programs, including Volunteer Services, New Employee Orientation and Onboarding, and Offboarding/Separation, ensuring efficient, compliant, and service-oriented HR operations.

• Coordinate and manage union-related personnel file requests in compliance with collective bargaining and legal requirements.
• Maintain and safeguard confidential HR records, including grievances, complaints, and disciplinary actions.
• Support grievance and labor relations processes by preparing documentation, correspondence, and case files.
• Respond to escalated HR inquiries for the Executive Director related to classification, compensation, and compliance.
• Develop and maintain compliant training materials and executive communications impacting labor relations and regulations.
• Track, file, and fulfill grievance, bargaining, and legal information requests; maintain official personnel files and support audits and records retention.
• Serve as functional lead and subject matter expert for onboarding, ensuring compliance with CSU, state, and federal requirements; partner with Employment Services as program ambassador.
• Provide lead direction for HR front office and onboarding staff and student assistants by planning workflows, coordinating schedules, and ensuring timely, accurate support.
• Assign and prioritize tasks, provide clear procedural guidance, and monitor work quality to maintain HR standards.
• Train and orient employees on unit procedures, systems, and customer service protocols to ensure consistent performance.
• Offer ongoing coaching, constructive feedback, and performance guidance to support employee development and operational excellence.
• Participate in hiring processes by providing input on candidate selection.
• Contribute to performance evaluations by assessing work quality, strengths, improvement areas, and overall effectiveness.
• Lead and oversee onboarding processes using CSU Recruit/Onboarding and Tracker I-9, ensuring accurate documentation and policy compliance.
• Develop, update, and deliver onboarding protocols, materials, and training; facilitate virtual and in-person onboarding sessions.
• Resolve complex onboarding issues related to eligibility, background checks, system access, and policy interpretation; advise HR partners and hiring managers.
• Maintain onboarding resources and analyze metrics to recommend process improvements and ensure CHRS readiness.
• Lead offboarding and separation processes, including compliance reporting, access coordination, and I-9 reverification.
• Administer the Volunteer Program, ensuring background checks, policy adherence, and appropriate system access.
• Lead HR front desk and daily operations; develop SOPs, improve workflows, and serve as primary contact for complex HR inquiries.
• Serve as campus liaison for absence management and maintain HR communication platforms for accuracy and continuity.
• Support HR leadership with special projects, audits, and process improvements; provide lead direction, training, and guidance to staff and student assistants.
• Perform other HR-related duties as assigned in accordance with classification standards.
• Complete all required and compliance…