Regional System Support Manager

Job Title:

Regional System Support Manager

Location:

Redlands, CA area

Pay: $90,000 – $100,000 (+ annual bonus)

Note:

This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

The Regional System Support Manager oversees IT and telecommunication support across the warehouse, ensuring the efficiency and security of all systems. This role involves managing regional system support teams, coordinating with corporate IT departments, and traveling as needed for projects and support.

• System Support Group General Manager
• National System Support Analyst General Manager

• Leadership and Management:
  Lead regional system support teams, providing direction and support for warehouse and transportation operations. Implement IT standards, policies, and procedures in coordination with corporate IT departments.
• Networking:
  Plan and implement changes to IT infrastructure, ensuring network security according to corporate standards. Oversee IT infrastructure and LAN administration.
• Telephony:
  Manage telephone system upgrades and oversee related changes.
• Training and Lab Maintenance:
  Ensure the maintenance of computer stations and software for training programs.
• Internal Systems:
  Lead troubleshooting efforts, manage system backups, and coordinate disaster recovery. Assist with the implementation of internal systems.
• Help Desk Administration:
  Oversee regional and local help desk activities, respond to escalated issues, and maintain tracking software.
• Asset Management:
  Maintain vendor relationships, manage hardware and software purchases, and ensure responsible asset management.
• Reporting and Safety:
  Generate reports as required. Manage sanitation and safety practices in the technology areas of the warehouse.

• Excellent communication skills with the ability to initiate and manage projects.
• High proficiency in computer networking, Warehouse Management Systems (WMS), and Transportation Management Systems (TMS). LAN certification may be required.
• Strong knowledge of logistics, Electronic Data Interchange (EDI), and troubleshooting.
• Effective management skills to provide high-level support.
• College-level education or 4-5 years of experience in systems management.

Travel is required based on project needs.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.