Substitute Technology Support Technician Job San Bernardino area,California USA,IT/Tech

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.

SUMMARY DESCRIPTION

Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas.

SUPERVISION received AND EXERCISED

Receives general direction from appropriate supervisor; checks with higher-level staff and/or supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

REPRESENTATIVE DUTIES

The following duties are typical for this classification.

Serves as initial point of contact for technical support; provides first-level support and performs a variety of minor technical support duties in assigned areas to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines; demonstrates procedures and functionality; assists in the creation and triage of helpdesk trouble tickets.

Assists students in accessing email, learning management system accounts, student information system.

Troubleshoots, repairs, and maintains computers and other peripheral devices.

Performs routine maintenance on computer hardware and copiers.

Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.

Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.

Performs software maintenance on computers.

Learns the operation of software in order to inform and assist students and staff.

Maintains inventory of computer-related equipment and software; notifies appropriate staff when ordering is necessary.

Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Technology Support Specialists and Senior Technology Support Specialists to complete projects and tasks.

Performs other duties related to the primary job duties.

CORE COMPETENCIES:

Mathematical Facility

Performs operations involving counting, adding, subtracting, multiplication and division
Follow multi-step computational procedures and apply formulas
Apply basic algebraic or geometric reasoning and problem solving
Recognize approaches and algorithms for finding real world computational solutions**
Computes and interprets descriptive statistics**

Critical Thinking

Analytically and logically evaluates information to resolve problems
Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
May detect ambiguous, incomplete, or conflicting information or instructions**

Attention to Detail

Focusing on the details of work content
Shows care and thoroughness in adhering to process and procedures that assure quality
Applies knowledge and skill in recognizing and evaluating details of work**
Applies skilled final touches on products

Analyzing and Interpreting Data

Apply sorting, coding and categorizing rules
Analyze data
Read reports
Draw meaning and conclusions from quantitative and/or qualitative data

Professional Integrity and Ethics

Follows a clear-cut…