Warehouse Desktop Support Specialist

Warehouse Desktop Support Specialist - Astreya Logo### Warehouse Desktop Support Specialist Apply:
San Bernardino, CA:
Full time:
Posted Today:
End Date:
November 2, 2026 (4 days left to apply):
R0017859

Job Description:

We are seeking an experienced Warehouse Desktop Support Technician to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.  

Responsibilities:
* Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
* Set up and configure MAC OS and PC systems.
* Utilize zero-touch deployment techniques for MACs and PCs.
* Manage imaging and reimaging of MAC laptops and Windows PCs.
* Perform backup and restoration of end-user data.
* Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
* Refresh end-user devices according to scheduled timelines.
* Assist with inventory activities on a weekly and monthly basis.
* Document end-user issues accurately within Flexera.
* Create, modify, and maintain processes and policies for MACs.
* Provide occasional level 1 technology support and ensure a high-quality user experience.
* Prioritize and complete assigned support requests in a timely manner.
* Document and escalate issues that cannot be resolved within SLA.
* Proactively communicate errors or improvements needed in documented support procedures.
* Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
* Follow best practices for incident management, problem management, change management, and knowledge management.
* Perform other duties as assigned.

Required Skills:

* Detail-oriented with strong listening skills and precise documentation.
* Direct knowledge using the following tools:  JAMF, Intune, Workspace One, and SCCM
* Collaborative team player with a focus on delivering high-quality user support.
* Ability to educate customers on policies and procedures when needed.
* Adaptability in customer interactions based on their preferences.
* Proactive in mastering service delivery processes and quality of work.
* Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications:

* 3-5+ years of experience providing general IT support in a high-volume technology environment.
* Proficiency in troubleshooting applications, hardware, and mobile technologies.
* Patience and empathy towards customer issues and concerns.
* Excellent written and verbal communication skills.
* Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.
* Knowledge of hardware troubleshooting, installation, and upgrades.
* Familiarity with mobile devices (iOS, Android) and image deployment tools.
* Ability to quickly diagnose, prioritize, and manage competing deadlines.
* Self-motivated with strong time management skills.  Desired

Qualifications:

* CompTIA A+ Certification.
* Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, Service Now
* Windows 11 Certification (MS 680 &/or 53301).
* Apple Certified Support Professional (ACSP) Certification.
* JAMF Certification.
** Salary Range**$17.36 - $27.40 USD (Hourly)
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
*** Astreya*
* ** offers comprehensive*
* ** b
* *** enefits to all Regular, Full-Time Employees,*
* ** including:
*** Medical provided through UHC (PPO, HSA, Surest options) / Medical…