Tech Support Coordinator

Multiquip
, a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

About the role: Join our team as a Technical Support Specialist and become the go-to expert for Multiquip’s construction equipment and power generators. You’ll tackle mechanical, electrical, and hydraulic challenges through multiple communication channels, delivering fast, reliable solutions. When information is missing, you’ll dig in, research, and create answers that keep our customers moving. Plus, you’ll support field service operations with key administrative and billable tasks that make a real impact.

Key Responsibilities:

• Provide Expert Technical Assistance:
  Handle customer inquiries, troubleshooting requests, and provide solutions for mechanical, electrical, and hydraulic issues on MQ Power equipment.
• Diagnose Equipment Problems:
  Listen closely to customers’ descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
• Predict and Prevent Failures:
  Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
• Ensure Customer Satisfaction:
  Follow up with customers to ensure their problems are resolved, and their expectations are exceeded.
• Create and Share Documentation:
  Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions.
• Maintain Accurate Records:
  Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
• Collaborate Across Teams:
  Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
• Contribute to Knowledge Sharing:
  Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
• Positive Customer Interaction:
  Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.

What We’re Looking For:

Education & Experience:

• Associate’s degree or equivalent from a technical school or two‑year college.
• 3‑5 years of hands‑on electromechanical experience or related training.
• Previous experience with diesel‑powered generators is highly preferred.

Skills & Expertise:

• Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams.
• Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources.
• Experience with electrical troubleshooting, engine data analysis, and interpreting system codes.
• Ability to communicate technical information clearly, both in writing and verbally.
• Strong customer service skills, including effective telephone communication and problem‑solving.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software.
• Self‑motivated with the ability to manage multiple tasks and work independently.

Physical Requirements: This position primarily involves office‑based work and customer communication. A typical 8‑hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing. The employee regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arm.

Compensation and Benefits:

• Compensation $25–$30/hr
• Excellent Benefits Package for Full‑Time Employee that starts the 1st of the month after 30 days of hire date
• Medical, Vision & Dental plans (including orthodontic coverage)
• Company paid…