Warehouse Manager

Position Description

Reporting to the Plant Manager, the Manager Warehouse is responsible for overseeing the day-to-day operation of the warehouse, shipping and receiving area. The Warehouse Manager ensures that customer needs are met through the timely and efficient movement of products and materials in a high volume, fast-paced distribution environment. This role will also support cost control including overtime, management, and expense control.

• Adhere to and ensure compliance with all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Adhere to and ensure compliance with food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Lead and direct the work of other employees and have responsibility for personnel actions including hiring, performance management, and termination.
• Provide training, direction and instruction and conduct performance evaluations.
• Provide guidance and training on work standards and expected outcomes.
• Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.
• Direct and coordinate the activities of the warehouse and establish and maintain budget control.
• Develop the team and continuously improve performance by setting clear and challenging goals and objectives.
• Maintain strong links with third‑party suppliers through regular meetings and ensure that any issues are being addressed.
• Ensure that all stock issues are resolved and provide feedback to relevant managers on key performance indicators such as accuracy, performance, output and efficiency.
• Manage stock destruction and aged stock removal processes.
• Ensure warehouse personnel perform duties such as good housekeeping, stock counts, and where appropriate, movement of stock using pallet truck or forklift truck.
• Establish priorities and direct loading workforce to satisfy customer demand.
• Plan and execute logistics needs with trucking firms to ensure timely pick‑up and delivery of shipments, while minimizing overall freight costs.
• Review and resolve operational problems to minimize cost and prevent operational delays.
• Negotiate trucking contracts with relevant parties to ensure freight costs are competitive.
• Be responsible for the security of the product and warehouse.
• Handle all damaged product orders and monitor status of returned products.
• Communicate with manufacturing personnel to ensure appropriate materials are available to meet production requirements.
• Develop and implement policies, procedures and SOPs to ensure consistent quality and operating efficiency.
• Ensure compliance with DOT and other safety regulatory agencies, as well as maintain material handling equipment and certify warehouse personnel on equipment.
• Represent the company in a positive manner at all times.

• Capability to read and write job instructions in the specified acceptable language(s) for the location.
• Able to work under deadline pressures.
• Organized and detail oriented, adaptable to change.
• Excellent communication skills and the ability to develop a team environment promoting internal growth.
• Strong troubleshooting and analytical skills.
• Demonstrate basic operation of powered industrial trucks.
• Forklift certified by an approved Refresco trainer.
• Leadership:
  Foster a culture of empowerment by building relationships based on trust, lead courageously on a day‑to‑day basis, and inspire growth with a clear and ambitious vision.
• Problem‑Solving:
  Ability to quickly identify and resolve operational issues.
• Decision Making & Judgment:
  Make informed decisions with sometimes limited data, learning from outcomes.
• People Management:
  Coach others regardless of performance level; help others identify key goals and use their talents.
• Ownership:
  Proactively take initiative and responsibility for tasks and challenges.
• Time Management:
  Optimize production schedules by prioritizing tasks and minimizing downtime to meet deadlines.
• Technology:
  Familiarity with warehouse management software for tracking inventory and…