Quality Assurance Associate

Quality Assurance Associate at Mattel, Inc.

$20.00/hr - $24.50/hr

This role supports American Girl/Mattel quality and compliance standards throughout operations at the San Bernardino Distribution Center to ensure business and customer expectations are met.

The Quality Assurance Associate ensures products meet or exceed our customers’ high expectations through incoming inspections, process auditing of assembly/rework projects, business-to-business fulfillment accuracy, and review of consumer returns for quality-related issues.

• Inspect targeted incoming shipments and audit internal production/processes to maintain quality and compliance standards. Cross‑train to assist in other departments as needed.
• Perform inspections (regular, “hot”, 100%) within established procedures and guidelines. Determine acceptability of product based on knowledge of company’s quality and compliance standards.
• Document all inspection results in proper computer files (Oracle, WMS, spreadsheets). Maintain QC sample inventory and distribute QC samples to the DC’s.
• Communicate, document and schedule non‑compliance meetings appropriately and within a set timeline. Perform minor rework and/or repackaging of rejected products.
• Follow up with supervisor and other departments on 100% inspection progress. Audit products from Production Lines, Publication Shipments, Pick Towers, Ship Alones, Returns/Rework to ensure process integrity is met.
• Approve a statistical sampling of publication shipments for accuracy in quantity & compliance to the various shipping manuals, routing guides and company quality and compliance regulations. Communicate all quality findings to the various Floor Supervisors and summarize in a written report.

• Intermediate and above Microsoft Office skills
• Developed math and reading skills
• Ability to work independently with little guidance
• Able to adapt to varying tasks and multiple demands
• Able to collaborate with employees and vendors
• Must be flexible and work overtime to meet the needs of the business

• Bilingual in English and Spanish (beneficial)
• WMS and EQ system experience

• Lift 30 lbs. on a frequent basis and up to 50 lbs. on occasion
• Stand and/or walk on concrete floors 8-10 hours a day
• Perform tasks which include continuously pulling, pushing, grasping, bending, and reaching
• Wear required PPE equipment (Gloves, Safety Glasses, Steel Toe shoes, etc.)
• Rotate to all positions as requested to support the business
• Able to stand / walk for extended periods of time
• Potential to step into Seasonal Leadership Role (Trainer, SST, Supervisor)
• Ability and willingness to flex between all roles within the warehouse as needed

The pay range is indicative of projected hiring range; base pay will be determined based on candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to empower a culture where every employee can reach their full potential.

• We collaborate:
  Working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:
  Always aim to find new better to create innovative products and experiences.
• We execute:
  Performance-driven, focused on best in class outcomes and empowered to create and deliver results.

Full-time, Quality Assurance

Mattel is an affirmative action/equal opportunity employer. All information will be kept confidential according to EEO guidelines. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.