Popeyes - TEAM MEMBER

Position Summary

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Popeyes procedures, systems, and standards, and 20/20 guest expectations.

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Popeyes Smart Selling standards as
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look

• (Clean) Follows Popeyes uniform and grooming
• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean

• (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly
• Makes guests feel welcome and special by being ready, smiling, and
• Follows the Popeyes Hospitality Model on how to treat

• (Clean) Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they
• Is organized and
• Asks for help, when necessary, to meet guests'
• Is a good team player and assists co-workers when
• Follows the Popeyes Restaurant Policies and Rules in regard to scheduled working hours, breaks, and

• (Food Quality) Makes sure the food looks and tastes great and is high
• Cares about food presentation; takes the extra time if
• Ensures taste, appearance, and temperature standards are met for all

• (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets
• Offers consistent, quick service and is always ready and

• (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following Popeyes
• Always provides the appropriate number of condiments, napkins, and
• Repeats the order to guests by looking in the bag/basket as they hand them their
• Follows bagging standards to ensure quality and

• (Food Safety) Makes sure food is safe for the guest by following all food safety policies and
• Follows all hand washing and glove procedures.

• Has passion for the business and pride in Popeyes.
• Inspires team members to embrace the
• Is proud to represent

• Treats guests with care and
• Is passionate about serving the
• Has a happy, friendly personality that is engaging to both the guest and other
• Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communications and addresses them proactively.
• Handles guest complaints - says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
• Understands that a guest is never an interruption. They are the first priority.

• Treats fellow team members with care and
• Is a good team
• Has a positive can-do
• Is dependable and
• Is willing to help
• Keeps calm and does not show signs of
• Is open and willing to work with people of all backgrounds

• Thrives in a fast-paced, high energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows the products and menu.
• Follows Popeyes policies and standards.

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

• Guest Service (Dine In/Drive-Thru)
  • Immediately acknowledges and welcomes guests.
  • Takes and clarifies orders, assists guests with menu selection as appropriate.
  • Enters order in POS system, collects money, and makes change.
  • Always thanks guest upon completion of order taking.
  • Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
  • Maintains cleanliness and stocking of work areas.
• Interior
  • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
  • Cleans and stocks restrooms.
  • Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
  • Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.
• Exterior
  • Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
  • Empties trash cans, and cleans miscellaneous exterior items (i.e.
    
    - drive-thru menu board).
  • Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.

Includes, but not limited to, duties…