Case Manager II

Reports To: Workforce Development Program Director

Strategic Pillar Alignment: Pillar 2 – Workforce Development & Economic Mobility.

Position Type: Full-time, non-exempt role.

Location: Onsite at BBOP Center, San Bernardino, Inland Empire, California, with required community, partner, worksite, and employer visits.

Recruitment Focus: Strong candidates must help BBOP Center build capacity, revenue, measurable outcomes, compliance discipline, employer partnerships, brand visibility, and long-term institutional value.

The Case Manager II strengthens BBOP Center's workforce development capacity by supporting participants from intake through training, employment placement, retention, and follow-up. This role manages an assigned caseload while also actively engaging employers, worksites, and community partners to create, secure, and sustain job placement opportunities for participants.

The Case Manager II is responsible for participant support, compliant documentation, career coaching, employer engagement, worksite coordination, On-the-Job Training opportunity development, worksite reviews, placement tracking, retention follow-up, and ongoing monitoring of participant progress in training and employment settings.

This position requires a strong balance of participant-centered service delivery, compliance discipline, employer relationship management, and outcome execution.

• Manage an assigned participant caseload and maintain regular, documented engagement with participants.
• Conduct intake, assessment, eligibility support, service planning, and ongoing participant support.
• Develop individualized service plans that align participant goals with training, employment, supportive services, and long-term economic mobility.
• Provide job readiness support, career coaching, training navigation, placement preparation, and supportive service referrals.
• Track participant attendance, engagement, training progress, completion, placement, retention, and follow-up milestones.
• Identify participant barriers and coordinate timely interventions to support program completion and employment success.
• Conduct retention follow-up with participants after placement to support job stability and advancement.

• Develop and maintain relationships with employers, worksites, training partners, and industry-aligned organizations to create job placement opportunities for participants.
• Identify employer placement leads, work experience opportunities, transitional employment options, direct hire opportunities, and On-the-Job Training opportunities.
• Engage employers to understand hiring needs, position requirements, workplace expectations, skill gaps, and opportunities for participant placement.
• Match participants to appropriate job leads, worksites, OJT opportunities, interviews, and placement pathways based on participant skills, goals, readiness, and employer requirements.
• Support the development of employer pipelines in construction, construction-adjacent industries, logistics, business services, entrepreneurship-related pathways, and other priority sectors aligned with BBOP Center programs.
• Coordinate with employers to support participant onboarding, placement documentation, retention follow up, and issue resolution.
• Maintain regular communication with employers to strengthen placement partnerships and identify future hiring opportunities.
• Represent BBOP Center professionally during employer meetings, partner visits, community outreach, and workforce development events.

• Conduct worksite reviews to determine whether employer sites are appropriate, safe, aligned with program goals, and suitable for participant placement.
• Support documentation of worksite expectations, job duties, supervision structure, training plans, schedules, wages, and participant responsibilities.
• Monitor participant progress at worksites, including attendance, performance, supervisor feedback, skill development, and workplace concerns.
• Conduct worksite check-ins with employers and participants to ensure placement quality, participant support, and compliance with program expectations.
• Document worksite visits, employer communications, participant progress, barriers, corrective actions, and retention outcomes.
• Escalate worksite concerns, participant safety concerns, employer issues, or compliance risks to the Program Director in a timely manner.
• Assist with the…