Service Coordinator Generalist - ILOS​/CS

Salary Range: $25.48 To $27.88 Hourly

Program Manager, Community Supports-ILOS Programs

8:00 AM-4:30 PM Monday-Friday

Hourly

Community Supports-ILOS is a funded through California Advancing and Innovating Medi-Cal (CalAIM), and is a program that coordinates care by utilizing a person-centered approach to maximizing individual’s health and life trajectory. Community Supports-ILOS services are medically appropriate and cost-effective alternatives to services covered under the state plan. All potential Community Supports-ILOS members must be enrolled in a Managed Care program of either Inland Empire Health Plan (IEHP), or Molina Healthcare Step Up is a contracted provider of In Lieu of Services-Community Supports and the Managed Cares will refer qualified members directly to Step Up’s CS-ILOS Programs.

Step Up will begin outreach and engagement to promote the services, enroll the members in the CS-ILOS and provide services intended to improve their current housing situation as well as improve their social and physical determinants of health. CS-ILOS services consist of a care team providing in-person care management and care coordination that aims to identify and manage comprehensive needs through improving outcomes, improving housing support, and addressing social drivers of health.

Under the supervision of the Program Manager, the ILOS-CS SCI
- Generalist is responsible for working effectively with and as part of the program to provide high quality, effective care management to the Health plan’s members, and provide interventions as outlined in CalAIM resource guide to support Medi-Cal’s managed care plans. The ILOS-CS SCI Generalist will provide primarily field-based services including outreach and engagement, , housing navigation and transition services, housing deposits, housing tenancy and sustaining services coordination of care, resource linkages, and working with other professionals and organizations in the community to ensure quality of care for members.

• Complete and become proficient in each Healthcare Plan’s Electronic Health Records to ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards.
• Ensure the privacy and security of the PHI as outlined in Step Up’s policies and procedures relating to HIPAA complain including attending annual compliance training.

• Participate in outreach and engagement efforts to enroll referred members in ILOS-CS.
• Housing navigation and transition services
• Housing Deposits Services
• Housing tenancy and sustaining services.
• Provide advocacy on behalf of ILOS-CS Members in the home, the community, and in provider organizations. May transport and attend any appointments to ensure successful completion of and outcomes of each goal.
• Conducting tenant screenings and housing assessments that identifies the member's preferences and barriers related to successful tenancy.
• Developing an individualized housing support plan based upon the housing assessment that addresses identified barriers, includes short and long-term measurable goals for each issue, establishes the member’s approach to meeting the goal.
• Searching for housing and presenting options to the members.
• Assisting in securing housing, including the completion of housing applications and securing required documentation (e.g. Social security card, birth certificate, prior rental history, identification, and proof of income).
• Assisting with benefit advocacy, including assistance with obtaining necessary documentation to apply for Social Security and supporting the Social…