Software Engineering Manager - Sustaining Engineering

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in cloud, data science, AI, engineering innovation and IoT. The company is founder led, profitable and growing, with 1100+ colleagues in 75+ countries and many roles that are remote. Teams meet in person two to four times per year to align on strategy and execution.

We are hiring an Engineering Manager for Sustaining Engineering who is passionate about open source software, Linux and cloud computing. This role leads one of our regional teams and reports to the global Director of Sustaining Engineering.

Sustaining Engineering is a business-critical team that continuously improves open source software by resolving defects reported by customers. The software stack ranges from the kernel to user space applications and IaaS platforms. While not actively developing products, Sustaining Engineering solves problems for customers and benefits the wider Open Source community. The team is well staffed across time zones and resources are provided to support work-life balance and ongoing development.

This is a globally remote role unless specified otherwise.

• Manage and lead a distributed team of engineers
• Hire, coach, mentor, provide feedback and career development guidance
• Manage & measure key performance indicators (KPIs) and training
• Support timely delivery of bug fixes, patches, and technical solutions for Ubuntu, Open Stack, Ceph, Kubernetes, Juju & MAAS
• Demonstrate Canonical in customer interactions
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern software development practices
• Grow a healthy, collaborative engineering culture aligned with company values
• Collaborate with other teams in the organization
• Work from home with global travel up to 10% for internal and external events

• Professional software delivery experience using C, C++, Go, Python, or similar
• Knowledge and passion for software development
• Leadership experience organizing and prioritizing complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash, or other
• Strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in English, both verbal and written
• Experience with Linux, with a preference for Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organisation is a strong plus

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Travel upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company behind Ubuntu, we publish one of the most important open source projects and provide a platform for AI, IoT and the cloud. We recruit on a global basis and maintain high standards for those joining the company. Most colleagues have worked from home since 2004.

Working here challenges you to think differently, work smarter, learn new skills, and raise your game.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.